Ratings based on 145 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Mar 2024
by A verified traveler
Posted 30 Oct 2023
Our room was on the ground floor and the street outside was very noisy until late / early hours. There was no partition to the bathroom, no enclosure or even a curtain for the shower and the toilet was just in the corner behind a wooden screen.
by A verified traveler
Posted 3 Oct 2023
Really enjoyed our stay at Alcoba del Rey. Staff was very friendly and helpful and gave excellent dinner recommendations. Location is a bit out of the way so taxi was best way to get to the sites. We also did not realize our room did not have a shower until we were already there - only a bathtub with a wand. Overall very charming hotel. Breakfast was good too.
by A verified traveler
Posted 3 Apr 2023 on Hotels
Stay at Alcoba del Rey was satisfactory - reminded of riads in Morocco. The staff was very helpful in advising of places to visit ; enjoyed walking to places of interest. Breakfast was pleasant - Fabiola even accommodated our early departure and served breakfast prior to it.
by A verified traveler
Very poor conditions in superior rooms
Posted 5 Jun 2022 on HotelsThe SUPERIOR rooms of this hotel are small, very noisy, damp and include the WC, shower and sinks next to the beds. The description of the superior rooms indicates 32 sqm - but this includes all the space for the toilets and shower, and the tiny space left in the end is just enough for a bed. Not even a small desk would fit inside, so I had to use my laptop on the halway of this hotel. I actually thought that I have been given by mistake a standard room, but the hotel insisted and insisted that these are their SUPERIOR rooms, although in the last evening of our stay the receptionist offered to show us a superior room to our "superior" room. In addition, due to the shower and WC being next to the bed in the room, the atmosphere is damp with a smell of plumbing. The rooms are presented as being sound proof, but even with the windows closed you can understand what people are talking on the street, not to mention the terible noise when the street are cleaned and the trash removed at 5am in the morning. The hotel also presents that they have a garden (plus terrase), but there is no garden, and the terrase is scorched by the bare sun. Well, who wishes can emerse themselves in a hot jacuzzi on the terrase to run away from the heat. To access the Wlan personal data has to be provided to 3 partie. At booking, the payment was supposed to be due at the hotel, but my card was immediately and without a warning charged. Clearly, a bussiness model of tricking customers!
Comment from Hotel Management
9 Jun 2022 by Rafael, director, Hotel Management
Thank you for your review. We firmly believe that yours was totally unfortunate given the dates on which you booked your stay: Europa League final match, and above all, the characteristics of this Boutique - Romantic hotel for guests who usually come for leisure. Your room corresponded to a room of the category booked, but we are sorry we did not have the information in advance of your needs for a desk, and since we were fully booked, we could not change your room the first few days. However, due to your repeated complaints, we were able to offer you and reward you with a change to a room in a higher category than yours, i.e. Romantic, which you omitted in your comment, refusing even to look at it.
As a suggestion to customers like you who need a desk and come on business, you could fill in the comments section in advance, and we will be happy to assist you. Or contact the hotel directly and prepare for your arrival to give us some margin for action.
We encourage you to visit us another time to show you that we can improve your perception and quality of service. Best regards
by A verified traveler
Posted 15 Mar 2022
Beautiful building with a lovely warm welcome. The food in the bar is truly excellent and in terms of value for money i dont think ive had any better. The gazpacho was particularly delicious and better than the one i had in very well known and much more expensive place. Rooms were great with massive drencher shower. Only spent one there but it made a big impression.
Comment from Hotel Management
4 Apr 2022 by Alcoba, Hotel Management
Thanks for your kind feedback. We really appreciate it. ;-)
by A verified traveler
Posted 30 Aug 2021 on Hotels
by A verified traveler
Posted 10 Dec 2019
by A verified traveler
Posted 13 Nov 2019
Lovely moorish style property... very authentic... good location.... lovely staff and good breakfast
by A verified traveler from Columbia, MO, USA
Posted 22 Oct 2019
All the staff were so nice and friendly. Great breakfast. Nice rooftop terrace. The rooms were great and unique. Very charming.
