Ratings based on 2,430 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
Atmosphere we liked, very noisy
by A verified traveler
Posted 19 Jan 2025
The thing I didn’t like about the property was, I didn’t know but they charged $25 every day to park at their place. And there’s no place near to park the car and walk so that was an extra expense. I did like the bar atmosphere there I also liked The room service that was good.
by A verified traveler
Posted 17 Jan 2025
The hotel was under construction, which I was aware of when I booked, which gave us a fabulous discounted rate! The construction posed no issues at all; we heard their drills a few stops we stopped into our room during the day, but nothing to disturb us early morning or evening. The rooms were nice, slightly dated, but clean. The restaurant views are amazing!! We watched whales each morning at breakfast; dinner sunset was beautiful and the food was very good. Not a resort by any means if that is what you are looking for, however it was a beautiful, enjoyable stay! Well worth the price.
Comment from Hotel Management
17 Jan 2025 by Dale, Hotel Management
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.
by A verified traveler
Posted 16 Jan 2025
There were so many roaches in my room and the only response I got was “thank you for letting me know”. Also I booked a king bed and I was given a double twin. $350 for trash. Never ever staying here again.
Comment from Hotel Management
16 Jan 2025 by Customer Satisfaction Team , Hotel Management
Thank you for sharing your feedback with us. We are very sorry that you did not enjoy your stay. Our maintenance team sprays the rooms weekly. We will share your feedback with our team to have the room addressed. The bedding requested is not guaranteed for the Lagoon Tower rooms and is subject to availability. We hope that you had a lovely time in Kona. Should you return in the future, please contact us and we will ensure that you are completely comfortable.
by A verified traveler
Posted 16 Jan 2025
Really overpriced for a very basic accommodation.
Comment from Hotel Management
16 Jan 2025 by Customer Satisfaction Team , Hotel Management
Mahalo for your feedback!
by A verified traveler
Posted 14 Jan 2025
Comment from Hotel Management
15 Jan 2025 by Customer Satisfaction Team , Hotel Management
Mahalo for your feedback!
by A verified traveler
Posted 14 Jan 2025
We rented a room in the lagoon tower for 470$ US per night plus paid a 25$ resort fee plus 25$ for parking.
The tower was under construction and the pond was gross. I expected alot more for the price. We were on the Big Island for a week and it was the most expensive and worse value of all places that we stayed.
Comment from Hotel Management
14 Jan 2025 by Customer Satisfaction Team, Hotel Management
AlohaWe are very sorry you did not have an enjoyable stay. We are undergoing renovations, and do hope you come back and see our improvements. Mahalo
by A verified traveler
Posted 13 Jan 2025
Excellent location
Comment from Hotel Management
14 Jan 2025 by Customer Satisfaction Team, Hotel Management
We are happy you enjoyed it!Mahalo
by A verified traveler
Posted 10 Jan 2025
Good location. Staff are not that friendly.
Comment from Hotel Management
14 Jan 2025 by Customer Satisfaction Team, Hotel Management
AlohaMahalo for your comments- sorry if you felt staff was not friendly. We strive to provide excellent service to all our guests. We do hope you come back real soon.Mahalo
by A verified traveler
Posted 10 Jan 2025
Views of Kona bay are undeniable and proximal to everything you want within walking distance. Staff was real kind
Comment from Hotel Management
10 Jan 2025 by Dale, Hotel Management
We are delighted that you enjoyed it and we hope to welcome you back again in the future!
