Ratings based on 967 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
by A verified traveler
Posted 4 Jan 2025
by A verified traveler
Posted 4 Jan 2025
Always a pleasure
by A verified traveler
Posted 2 Jan 2025
Extremly average.
Comment from Hotel Management
3 Jan 2025 by General Manager, Hotel Management
Dear Louis,Thank you for your feedback. We strive to exceed expectations and regret that your experience felt average. Your input is valuable, and we’ll use it to improve and create a better stay for future guests. We hope to have the opportunity to provide a more memorable experience next time.Sincerely,Derek ShellyGeneral Manager
by A verified traveler
Posted 1 Jan 2025
Very nice old hotel but a little noisy on our hall. Walls must be thin. No hot water on last day. Great Hilltop location in Newport. Loved that they welcome dogs!
Comment from Hotel Management
3 Jan 2025 by General Manager, Hotel Management
Dear Debra,Thank you for sharing your experience! We’re glad to hear you enjoyed the hotel’s charm and the hilltop location in Newport, and it’s great to know your dog felt just as welcome. We’re sorry about the noise and the hot water issue on your last day—that’s definitely not the experience we want for our guests. Your feedback is valuable, and we hope to have the opportunity to provide you with a smoother stay next time!Sincerely,Derek ShellyGeneral Manager
by A verified traveler
Posted 31 Dec 2024
Loved this hotel’s location and rooms and gym. They had some issues with running out of drinks at the bar (like anything anybody ordered) but that could have been a fluke. Overall, I would definitely stay here again.
Comment from Hotel Management
3 Jan 2025 by General Manager, Hotel Management
Dear Catherine,Thank you for your positive feedback! We’re thrilled you enjoyed our convenient location, comfortable rooms, and well-equipped gym. We apologize for the challenges at the bar and appreciate your understanding—it’s something we’ll work on to ensure a smoother experience. We’d be delighted to welcome you back for another fantastic stay at Hotel Viking.Sincerely,Derek ShellyGeneral Manager
by A verified traveler
Posted 31 Dec 2024
As a frequent Newport visitor, I've always wanted to stay at the Viking. I waited for the renovation completion prior to booking. The Viking is in a good location. Walking distance to most attractions. If you prefer a boutique h
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Dear Michelle, Thank you for sharing your experience and choosing Hotel Viking for your Newport visit. We’re delighted our location added to your enjoyment, and we appreciate your patience during this transition process. We hope to welcome you back for an even more memorable stay soon.Sincerely,Derek ShellyGeneral Manager
by A verified traveler from Newton
Posted 30 Dec 2024
The Hotel Viking is a historic property that is in good repair and general maintenance. Dining options are VERY limited and the bar/lounge is grossly undersized in proportion to the hotel's capacity. Our "Junior Suite" was a long, narrow room featuring an enormous elevated bed (steps required to get in/out) at the far end. Such placement did not allow for TV watching while in bed. The couch opposite the TV was well-worn, and the mattress was punishing. All lights in the room were self standing lamps which required individual attention.
It was a bit disconcerting at the first entry.
The bath/shower featured black mold in the grout next to the tub. When bedding was requested for the couch, we received two pillows and a fan(?).
Our stay was overnight to see the 'Breakers' in full holiday splendor. Our hotel experience was sufficient for the purpose. Perhaps the biggest hotel attraction is that it is dog-friendly.
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Dear Christopher,Thank you for taking the time to share your thoughts. While the character of our hotel brings charm, it's disappointing that certain aspects did not meet your expectations. Your feedback provides insights to refine areas for a more polished experience. It's encouraging to know our pet-friendly accommodations and convenient location for holiday festivities added enjoyment to your stay. We hope to welcome you back again to Hotel Viking.Sincerely,Derek ShellyGeneral Manager
by A verified traveler
Posted 30 Dec 2024
by A verified traveler
Posted 29 Dec 2024
