Ratings based on 990 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
The property and staff were lovely! The location made easy access to everything! We are definitely recommending this to everyone!
by A verified traveler from Garden City
Posted 11 Nov 2024
Hotel was clean, rooms were a good size and pool area was nice. Service was lacking, everyone was nice once you got them. Twice there was no one at the bar during the day to get a drink, our room just didn’t get cleaned one day, had to go find more towels, check-in took 30 mins as they couldn’t find our Expedia reservation, our room keys stopped working twice. The Pool area was nice but note the pool isn’t heated so very few people actually get in. The location is close to River street but on the outskirts of the tourist attraction ton but walkable.
Comment from Hotel Management
13 Nov 2024 by Property Management , Hotel Management
Thank you for your review, Jessica. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 5 Nov 2024
The staff was very unprofessional and uninformed, giving us the wrong information. The hallways were smelly and the rooms and facilities were not well-maintained.
We added breakfast to our stay and the breakfast options were good, but the service was extremely slow. There was a complimentary happy hour each day that was nice and the beds were very comfortable. It was a great location too, but I would not recommend this hotel.
Comment from Hotel Management
13 Nov 2024 by Property Management , Hotel Management
Please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. We are disappointed to learn that we fell short on multiple levels. Your feedback is invaluable to us as we continue to strive for excellence. We hope you will provide us with another opportunity to welcome you back and make up for this stay.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Property Management , Hotel Management
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
by A verified traveler
Posted 22 Oct 2024
Everything was great, minus power outage at 2 am ( due to hurricane Helene).
Comment from Hotel Management
24 Oct 2024 by Property Management , Hotel Management
Thank you for posting your feedback from your visit with us Gabrielle. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. We hope to have the chance to welcome you back in the future under normal circumstances.
by A verified traveler
Posted 18 Oct 2024
Good place to stay
Comment from Hotel Management
24 Oct 2024 by Property Management , Hotel Management
We’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Property Management , Hotel Management
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!
by A verified traveler
Posted 16 Oct 2024
Great location for this property. Unfortunately it is dated and the rooms smelled horrible, like mold and mildew horrible. Reached out to the front desk as nice as possible and was told it would be noted. The Italian restaurant on site was not enjoyable as well, burned pizza, no meat in the pasta dish, rude waiter etc...much better options in Savannah in my humble opinion. Full disclosure the front desk and door people were nice and courteous.
Comment from Hotel Management
24 Oct 2024 by Property Management , Hotel Management
Thank you for your review Donald. We are disappointed to learn of the service inconsistencies you experienced throughout your stay. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.
by A verified traveler from Miami
Posted 14 Oct 2024
My issues with hotel were there is no soundproofing between rooms and you can also hear everything in the hallway. Pet friendly hotel but they dont seem to have an area dedicated for people with pets so you hear dogs barking on your floor. I expected more from a Kimpton branded hotel.
Comment from Hotel Management
24 Oct 2024 by Property Management , Hotel Management
We apologize for the noise disturbances you experienced during your stay with us. Your feedback is valuable for us and will be used as a teaching tool for improvement on property. We thank you for your time and we hope to have the chance to welcome you back to our hotel in the future.
