Ratings based on 1,510 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Luis, thank you for sharing your thoughts. The team values the unique historic charm of our property and is continually striving to balance that with modern comforts to ensure an enjoyable stay for all our guests. Your feedback is important, and efforts are ongoing to enhance the guest experience.
by A verified traveler from Jacksonville
Posted 19 Nov 2024
Our girls group liked the walking convenience to everything for the weekend. The property was doing some upgrades and ended up giving us two rooms due. We appreciated being accommodated even during a busy weekend.
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Courtney, it’s wonderful to hear your girls' group enjoyed the convenient location and accommodations at Hotel Indigo Savannah Historic District. Our team is delighted to know you appreciated the efforts to ensure your stay was memorable, even while enhancements are underway. The historic charm of our property indeed adds to the overall experience, and we look forward to welcoming you back for another enjoyable visit.
by A verified traveler
Posted 18 Nov 2024
Rooms were very comfortable.
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Matthew, it’s wonderful to hear you had a great time at Hotel Indigo Savannah Historic District. The team is thrilled you found the rooms to be comfortable and appreciates your appreciation for the unique and historic ambiance of the hotel. We're looking forward to welcoming you back.
by A verified traveler from Powder Springs
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Alex G, Hotel Management
Good Afternoon Ashley, thank you for your kind feedback. We look forward welcoming you back & providing you with the delightful experience. Kindest Regards
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Customer Service, Hotel Management
Edna, thank you for staying with us at Hotel Indigo Savannah Historic District. We’re delighted to hear you enjoyed your experience. Our team takes pride in the unique historic charm of our property, ensuring a memorable and comfortable visit for each guest. We look forward to welcoming you back for another great stay.
by A verified traveler
Posted 14 Nov 2024
LOCATION
Smell of dogs on our floor and in our room was very prevalent.
Comment from Hotel Management
15 Nov 2024 by Customer Service, Hotel Management
Paul, thank you for sharing your feedback. The Hotel Indigo Savannah Historic District takes pride in offering an authentic historic experience with a touch of modern comfort. The team is committed to maintaining a pleasant environment for all guests, and they are always available to address any concerns during your stay. We’re looking forward to welcoming you back.
by A verified traveler
Posted 13 Nov 2024
Great location and the staff was incredible! The rooms were a little dingy smelling and needed updates but overall very satisfied
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
Mary, it’s wonderful to hear you appreciated the great location and found our team members incredible at Hotel Indigo Savannah Historic District, an IHG Hotel. While the unique historic character of our property adds charm, we appreciate your feedback on the room conditions. Please know we continually strive to balance modern comforts with the building's distinctive quality. We're glad you were overall satisfied, and we look forward to welcoming you back.
by A verified traveler
Posted 13 Nov 2024
This hotel is deceitful. We booked a reservation at a specified rate. At check-in, after swiping our card, we were told a $25 Destination Charge was added. So, the total rate was really $25 more than agreed. There was nothing we could do. We did not have a car and could not go someplace else. So we paid the extra amount and stayed.
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Carl, the team appreciates your feedback and wishes to offer reassurance that maintaining transparency regarding charges is important to us. When it comes to any misunderstandings about additional fees, the team remains committed to providing clarity for all guests. We are proud to balance our historic property's unique charm with modern guest needs and are continuously working to make improvements for future stays.
by A verified traveler
Posted 12 Nov 2024
The property looked nice aside the 1980s style shower head and hose.
Let’s get to the room. The shower water vacillated from scalding hot to no hot water at all throughout every shower taken. Three people checked in to a room with two beds… the bathroom had exactly one washcloth, on hand towel, and one of (the slightly larger than a hand towel) floor towel you put down so you don’t slip getting out of the shower. NOTHING ELSE! Including a garbage can.
There was one trash container in the entire place and it was so small, a carry out styrofoam (for leftovers from a restaurant) tray couldn’t fit.
I’ve received no emails or paperwork explaining the bill or at all for that matter, explaining the additional $1400 they’ve charged to my account AFTER they’d charged for the room stay and per fee!!!
I WARN ALL TRAVELERS, DO NOT STAY AT THE INDIGO HOTEL! There are FAR better hotels all around the Indigo in downtown Savannah.
I know for certain because I’ve stayed in easily a half dozen of them, and they were all top notch. SMH😞
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
Mike, the team hopes to address your concerns with clarity. The unique historic ambiance of our property brings certain quirks, yet guest comfort remains a key priority. Efforts are continuously made to enhance every guest's experience, including working to address the fluctuating water temperature and room amenities. Communication regarding billing is important, and the team is available to assist with any clarifications required. If future travels bring you back to the area, they would appreciate another opportunity to provide a more positive experience.
by A verified traveler
Posted 12 Nov 2024
We stayed three nights, they did not clean our room until we complained. We had to ask for towels every day snd had to adk them to empty the trash. They never cleaned the floor. Our friends were staying across the hall and had the same problems. This was my third time staying at this property and I did not have these problems in the past. I really like the central location of this hotel but I probably will not stay here again.
Comment from Hotel Management
12 Nov 2024 by Customer Service, Hotel Management
Terri, thank you for sharing your feedback. It is concerning to hear about your experience with our housekeeping services, especially given your past visits. Our focus remains on ensuring a comfortable stay while maintaining the historic charm of our property. The central location of our hotel is indeed a significant advantage, and it's regrettable that this stay did not meet your expectations. The team is committed to continuously improving the guest experience, and your comments are invaluable.
