Ratings based on 1,603 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Only con was no microwave and coffee pot/keurig didnt work.
by A verified traveler
Posted 26 Nov 2024
Clean room, TV, bathroom door was unusual. friendly staff, free breakfast with lots of options, even vegetarian. Id recommend this hotel to others
by A verified traveler
Posted 26 Nov 2024
Property was not clean overall. Room smelled like smoke (in non smoking room). Room was not cleaned property prior to arrival. Coffee maker was dirty. Hotel did not have the room I registered/book for. Expedia did not make it clear that there were additional fees for parking. Parking fee is ridiculous considering it’s out in the open and unprotected. Paint peeling off walls. Toilet didn’t flush properly. This room should cost no more than $70 considering the quality of the hotel.
Comment from Hotel Management
27 Nov 2024 by Hotelmgmt, Hotel Management
Keyur, it's truly disappointing to learn that your visit fell short of your expectations, and we wish we could have connected with you personally about your concerns. Our team will be reviewing your comments to see where extra attention is needed to ensure complete satisfaction. Please know that our parking details, including charge, are listed under the property amenities page of the listing and we regret that you were taken by surprise. Please allow us a chance in the future to improve your opinion of us.
by A verified traveler
Posted 25 Nov 2024
It was convenient to downtown river walk and all of downtown.
Comment from Hotel Management
26 Nov 2024 by Hotelmgmt, Hotel Management
Sheila, our ideal location is always a favorite feature for our guests! We're thrilled that your stay earned us your high score. Please plan another adventure soon at the Best Western Savannah Historic District!
by A verified traveler
Posted 23 Nov 2024
Friendly and helpful staff. The hotel was close to everything.
Comment from Hotel Management
26 Nov 2024 by Hotelmgmt, Hotel Management
We truly appreciate your terrific review and kind remarks, Christine! Our team is dedicated to excellent service and we're glad you noticed. Please think of us at the Best Western Savannah Historic District when planning your next adventure!
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Hotelmgmt, Hotel Management
It's disappointing to learn that your time with us did not win you over completely. We hope you'll give us the chance to impress you on a future visit.
by A verified traveler
Posted 21 Nov 2024
Room was ok but staff were not very helpful. Staff were smoking cigarettes and weed outside and it was wafting all over the hotel! Took 3 people to refill the coffee at breakfast it was the concierge lady who finally did it. She was very helpful and pleasant.
Comment from Hotel Management
23 Nov 2024 by Hotel Management, Hotel Management
Thank you for choosing the Best Western Savannah Historic District for your recent stay, Sandra! While we're happy that you enjoyed our relaxing accommodations, we can't help but feel disappointed by your comments regarding our service as providing warm hospitality is how we are known. We will review your feedback internally and hope to have a second chance to win you over completely.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by HotelMgmt, Hotel Management
We wish we had more details to understand the reason for your rating and would welcome the opportunity to host you once more to change your impression, Daniel.
by A verified traveler from Dover
Posted 20 Nov 2024
Staff was very pleasant and helpful.
Comment from Hotel Management
22 Nov 2024 by Hotelmgmt, Hotel Management
Our team will be happy to know that you appreciated their friendly service, Carolyn! Thank you for staying with us at the Best Western Savannah Historic District. We hope to serve you again soon!
by A verified traveler
Posted 19 Nov 2024
Location was good
Comment from Hotel Management
21 Nov 2024 by Hotelmgmt, Hotel Management
Thank you, Karen Clare, for sharing your review. We’re glad our location added convenience to your visit. We hope to have the opportunity to host you again and provide an experience that truly exceeds your expectations.
