Ratings based on 114 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Lisa G, Hotel Management
Thank you for your valued feedback. We always appreciate your business and hope to host you again in the near future.
by A verified traveler
Posted 12 Sep 2024
Nowhere on the reservation did it mention that this was a Hyatt property. We couldn't find the property while driving so we parked and walked. Still had a hard time and walked in to the Hyatt which is where the reservation was. The underground parking garage was a NIGHTMARE. We were told to only park where a Hyatt sign was but couldn't find anything. Got lost trying to get back to the reservation desk. Room was still not ready after 4:30. Overall bad experience.
Comment from Hotel Management
13 Sep 2024 by Lisa G, Hotel Management
Thank you for sending your valued feedback. We sincerely apologize for the inconvenience caused to you with the parking garage. It is a shared space and we try the best to accommodate our guests with our property maps and front desk guidance and we are sorry we missed this at check in. We also will pass this along to press for earlier check-ins. Our standard time is 4pm and we appreciate the feedback so we can improve in this area.
by A verified traveler from Dayton
Posted 30 Aug 2024
Great place to stay! Our room was great, beds comfy and great location! I would definitely recommend! Travis and all the staff at the front desk were wonderful!
Comment from Hotel Management
30 Aug 2024 by Lisa G, Hotel Management
Thank you for your valued feedback. We are happy to hear that you enjoyed your stay with us! We hope to see you again in the near future, thank you for choosing Hyatt!
by A verified traveler
Posted 24 Aug 2024
Great location walking distance to dining and shopping. Will definitely stay here again
Comment from Hotel Management
27 Aug 2024 by Ryan, Hotel Management
Thank you for leaving a positive review on our resort. We greatly appreciate it, and hope you visit us again soon!
by A verified traveler
Posted 30 Jul 2024
Comment from Hotel Management
21 Aug 2024 by Ryan, Hotel Management
Thank you for your review.
by A verified traveler
Posted 19 Jul 2024
Very nice and loved location!
Comment from Hotel Management
25 Jul 2024 by Ryan, Hotel Management
Thank you for your review.
by A verified traveler
Posted 23 Jun 2024
Comment from Hotel Management
19 Jul 2024 by Ryan, Hotel Management
Thank you for your review.
by A verified traveler
Cozy and clean
Posted 18 Jun 2024 on HotelsEverything was wonderful and very clean! Parking garage was great. Kitchen had everything you would ever need. Washer and dryer in room was also a nice surprise. The only complaint was the mattress in the master was very uncomfortable and warn out.
Comment from Hotel Management
19 Jun 2024 by Ryan, Hotel Management
Thank you, Eric, for your 8 out of 10 review! We're glad you enjoyed the cleanliness, parking garage, and well-equipped kitchen. It's great to hear the washer and dryer in the room were a nice surprise. We apologize for the uncomfortable mattress and will address this issue. We look forward to welcoming you back soon!
by A verified traveler
Posted 31 May 2024 on Orbitz
Had been on the road for about 10 hours, so was tired, and not really focusing very well. Front desk was so friendly, he was patient and even insisted on helping me with my mountain of luggage! The room was so nice, even with a fireplace and kitchenette! Very nice!
Comment from Hotel Management
5 Jun 2024 by Ryan, Hotel Management
Thank you for sharing your great experience with us, Michelle! We are so happy to hear you enjoyed your stay with us.
by A verified traveler
Posted 27 May 2024
We had a great stay
Comment from Hotel Management
5 Jun 2024 by Ryan, Hotel Management
Thank you for your review!
