Ratings based on 1,639 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
What a charming property! I loved the location. I used valet parking, which worked smoothly. I would definitely stay here again.
Comment from Hotel Management
22 Nov 2024 by Connor, Hotel Management
Dear Mr. Garstang, Thank you so much for your fantastic review! We’re thrilled to hear that you had a perfect experience during your stay.Your kind words about our prime location and speedy valet mean a lot to our team. We strive to provide the best for our guests, and it’s rewarding to know we hit the mark with you! We can’t wait to welcome you back on your next visit! Warm regards, Guest Services.
by A verified traveler
Posted 20 Nov 2024
Beautiful property.
Comment from Hotel Management
20 Nov 2024 by Connor, Hotel Management
Dear Mr. Gray, Thank you so much for your fantastic review! We’re thrilled to hear that you had a perfect experience during your stay. Your kind words about our beautiful property mean a lot to our team. We strive to provide the best for our guests, and it’s rewarding to know we hit the mark with you!We can’t wait to welcome you back on your next visit! Warm regards, Guest Services.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Mayra, Hotel Management
Thanks for the review. Happy we made your stay a great one!
by A verified traveler
Posted 15 Nov 2024
This hotel is not advertised accurately - there are actually 3 hotels and you have no way of knowing which one you are booking until you arrive! There is NO room service and NO 24/7 coffee in the lobby. There is NO restaurant on site - one hotel has a bar in the basement that is open only in the evenings. We could not use the valet service to take us from the hotel where check-in took place to the hotel where our room was actually located. The bathroom light fixture was broken and off the wall - you could see the dust and dirt everywhere, since the interior of the light fixture was fully exposed. The light in the bathroom was so bright, it was difficult to use as a result. There was a window-installed ac/heat unit but you could see that light was coming in from outside all around this unit and it was VERY cold in the room with the heat at 76 degrees! I had to call and ask them to bring a hairdryer and a little electric coffee maker to our room. Rooms are VERY small and you cannot walk around the bed if someone sits at the desk! When we tried to get refunded, we got the run-around for days because there was no "available Manager with the authority to refund the room." Expedia was no help either, although both hotel and Expedia representatives said I should receive a full refund! Other people at the hotel were also experiencing issues with their reservations. This is not the place for you if you care about customer service or amenities. VERY disappointing birthday stay for us!
Comment from Hotel Management
18 Nov 2024 by Mayra, Hotel Management
We are truly sorry for the experience you had with us. I will communicate the feedback with management team.
by A verified traveler
Posted 14 Nov 2024
We loved our room! It was very quaint and clean. Incredible scenery, local eateries, and hours of activities near by. Our only complaint was the inattentive staff and the room being “delayed” hours past our check in time.
Comment from Hotel Management
14 Nov 2024 by Mayra, Hotel Management
We do apologized for the inconvenience of the wait for the room. I am happy to hear that you enjoyed the room, we hope to see you next time you visit Annapolis!
by A verified traveler
Posted 12 Nov 2024
The property was absolutely beautiful, the historical references and artifacts were really interesting. The room decor was not cookie cutter and gorgeous.
Comment from Hotel Management
13 Nov 2024 by Connor, Hotel Management
Dear Mrs. Dickerson, Thank you so much for your fantastic review! We’re thrilled to hear that you had a perfect experience during your stay.Your kind words about the historic and aesthetic allure of our properties mean a lot to our engineering team who maintains such beautiful buildings. We strive to provide the best for our guests, and it’s rewarding to know we hit the mark with you! We can’t wait to welcome you back on your next visit! Warm regards,Guest Services.
by A verified traveler
Posted 12 Nov 2024
Convenient location. Comfortable mattress. Interesting history.
Comment from Hotel Management
14 Nov 2024 by Connor, Hotel Management
Dear Mrs. Dougherty, Thank you so much for your fantastic review! We’re thrilled to hear that you had a perfect experience during your stay. Your kind words about our stellar location, comfortable rooms, and historic allure mean a lot to our team. We strive to provide the best for our guests, and it’s rewarding to know we hit the mark with you! We can’t wait to welcome you back on your next visit! Warm regards,Guest Services.
by A verified traveler
Posted 12 Nov 2024
We loved the location and proximity to everything in Annapolis. Would definitely recommend to others!
Comment from Hotel Management
14 Nov 2024 by Connor, Hotel Management
Dear Mrs. Petronio, Thank you so much for your fantastic review! We’re thrilled to hear that you had a perfect experience during your stay. Your kind words about our stellar location and future recommendations mean a lot to our team. We strive to provide the best for our guests, and it’s rewarding to know we hit the mark with you! We can’t wait to welcome you back on your next visit! Warm regards,Guest Services.
by A verified traveler
Posted 11 Nov 2024
The coffee maker and bedside outlet did hit work.
Comment from Hotel Management
14 Nov 2024 by Mayra, Hotel Management
Sorry to hear about the outlets and coffee machine. I will share this with the team so that it can be corrected. Glad you enjoyed your stay!
by A verified traveler
Posted 11 Nov 2024
It was great , good price
Comment from Hotel Management
14 Nov 2024 by Mayra, Hotel Management
Thank you so much for the great review! We hope to see you next time you are in Annapolis!
