Ratings based on 1,000 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Apr 2021
Great location and nice view of Peace Park. The room was extremely small even for one person. The bed was pushed into a corner to make the room appear larger.
Comment from Hotel Management
6 Apr 2021 by Sotetsu Grand Fresa Hiroshima, Hotel Management
Thank you for staying at our hotel this time, and thank you
for your valuable input. We try to improve our service based on your feedback. we are looking forward to seeing
you again.
Sotetsu Grand Fresa Hiroshima
by A verified traveler
Posted 1 Apr 2021
Love the location of the hotel. Staffs were so nice and friendly. The 2 things we have to say was AC wasn’t the best, they have it on a set temp and it was hot. The 2nd thing would be the bed, it was extra firm/HARD.. so a little hard to sleep.
Comment from Hotel Management
1 Apr 2021 by 相鉄グランドフレッサ広島, Hotel Management
Thank you for staying at our hotel this time.
And also Thank you for your kind words for staffs. We are happy to hear that.
But we are sorry about AC and bed.
We are looking forward to seeing you again.
Thank you for your feedback.
by A verified traveler
Posted 30 Nov 2020 on Hotels
Staff was generous and very accommodating. Bathroom had a bit of a smell but overall our stay was pleasant.
Comment from Hotel Management
30 Nov 2020 by Soutetsu Grand Fresa Hiroshima, Hotel Management
Thank you for this time. We look forward to seeing you again.
by A verified traveler
Posted 15 Apr 2020 on Hotels
Comment from Hotel Management
18 Apr 2020 by Sotetsu Grand Fresa, Hotel Management
この度は当ホテルをご利用頂きまして、誠にありがとうございました。
又のお越しをお待ち申し上げております。
お身体にはお気を付けて下さいませ。
by A verified traveler
Posted 6 Apr 2020
Comment from Hotel Management
6 Apr 2020 by Sotetsu Grand Fresa, Hotel Management
Thank you very much for staying at our hotel this time. We are very happy to see that you were generally satisfied with your stay. We will continue to strive to improve our service so that our customers can be satisfied with our services. I'm looking forward to seeing you again.
Sotetsu Grand Fresa Hiroshima
by A verified traveler
4 day break
Posted 18 Mar 2020 on HotelsGood location JR tourist bus and tram stop really close bedroom tiny even by Japanese standard
Comment from Hotel Management
18 Mar 2020 by Sotetsu Grand Fresa HIROSHIMA, Hotel Management
Thank you for using our hotel.
We are pleased to be satisfied with your stay.
We hope you will come to Hiroshima again to enjoy our hotel. Thank you for your post.
by A verified traveler
Posted 6 Mar 2020
Like: convenient
Dislike: lack of media in foreign language, i.e. English
Comment from Hotel Management
6 Mar 2020 by Sotetsu Grand Fresa Hiroshima, Hotel Management
Thank you for staying at our hotel. We will try to improve the service by referring to your valuable opinions. We look forward to seeing you again.
Sotetsu Grand Fresa Hiroshima
by A verified traveler
Posted 29 Feb 2020 on Hotels
I enjoyed staying at your hotel very much.
It’s was very close to shopping and tour attractions.
Comment from Hotel Management
29 Feb 2020 by Sotetsu Grand Fresa, Hotel Management
Thank you very much for using Sotetsu Grand Fresa Hiroshima. We are very happy to be satisfied with your stay. We look forward to all the staff coming again.
by A verified traveler
Room unbearably hot but location good
Posted 16 Feb 2020 on HotelsStaff were helpful storing luggage before and after checkout. The room was unbearably hot all day and night due to central heating, even with heating turned off in the room. No cold air came in through the window that only opened 10cm, even in early February. The location close to memorials, restaurants and rail car was great though. The power points need replacing - had very loose connections and wouldnt keep adapters in.
Comment from Hotel Management
18 Feb 2020 by Sotetsu Grand Fresa HIROSHIMA, Hotel Management
Thank you very much for using our hotel.
We apologize for any inconvenience caused by air conditioning during your stay.
We will use your feedback as a reference and work to improve it during future large-scale renovations.
Thank you for your valuable feedback.
by A verified traveler
Posted 12 Feb 2020 on Hotels
Comment from Hotel Management
15 Feb 2020 by 相鉄グランドフレッサ広島, Hotel Management
この度は、相鉄グランドフレッサ広島をご利用頂きまして誠にありがとうございます。
貴重なご感想、ありがとうございます。
次回のお越しを従業員一同、お待ち申し上げております。
