Ratings based on 238 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Randor Hotel Hiroshima Prestige, Hotel Management
Thank you very much for choosing to stay at our hotel.We are truly honored to receive a perfect five-star rating from you.Your satisfaction is the greatest motivation for our entire team.We will continue striving to provide even more comfortable and satisfying service, so we sincerely hope you will visit us again when you come to Hiroshima.We look forward to welcoming you back in the future.Randor Hotel HiroshimaPrestig
by A verified traveler
Posted 14 Nov 2024
My family and I absolutely loved everything about the apartment. It had exceeded our expectations in terms of cleanliness, comfort and size. The beds were very comfortable (for us as we like our mattresses firmer), and the bathroom amazing. The kitchen had all of the necessary equipment to prepare and enjoy meals. Our apartment was on the 7th floor and fhe view from the balcony was nice. We felt safe in the area day/night. The only downside and what I found a bit silly was that we had arrived for check-in at 2pm and I had asked if early check-in would be possible rather than having to wait until 4pm, and we were told that we would have to pay an extra ¥2000 to check-in early even though the apartment was ready. We had opted to have our luggage stored and came back at a later time. Overall, I would highly recommend this place and would stay again if available in the future.
Comment from Hotel Management
15 Nov 2024 by Randor Hotel Hiroshima Prestige, Mayu, Hotel Management
Dear, DavidThank you very much for your kind words and for sharing your experience! We are delighted to hear that you and your family enjoyed your stay in the apartment and that it exceeded your expectations for cleanliness, comfort, and size. It’s wonderful to know that you felt comfortable and well-equipped, from the kitchen amenities to the firmer beds, and that you felt safe throughout your time here.Regarding the early check-in, we apologize for any confusion. Since our hotel is operated only by the cleaning staffs, so we have to cooperate with the customer support desk in our group hotel. In this case, we're sincerely sorry about that we could not offer you free early check in survice because of our discommunication with our staffs.We're going to try our best not to happen this trouble again.Thank you once again for your recommendation. It would be a pleasure to welcome you back in the future, and we’d be happy to assist with any requests to make your next stay as comfortable as possible.
by A verified traveler
Posted 12 Nov 2024
It appears to be convertered apartment. Room large with kitchenette great bathroom.
Dissapointed that washer worked no dryer. No cleaning services for 4 days. Must pay extra to clean. Newly remodled.
Served our pupise but more like Airbnb.
Very close to Train station and street cars stopped nearby.
Comment from Hotel Management
12 Nov 2024 by Randor Hotel Hiroshima Prestige , Hotel Management
Dear Roger Thank you for staying with us and for sharing your feedback. We're pleased to hear that you enjoyed the spacious room, kitchenette, and the convenient location near the train station and streetcar stops. We apologize for any inconvenience caused by the lack of a dryer and daily cleaning services. While we aim to provide a homelike experience, we'll take your comments into consideration to enhance our amenities. We’re glad we could meet your needs overall and hope to welcome you back in the future!
by A verified traveler
Posted 28 Oct 2024
We loved our stay at Randor. Easy to locate and walking distance from the station. We loved the hot tub and shower. It was a luxirious hotel for Japan, and definitely the best one we stayed at in Japan. We would definitely return.
Comment from Hotel Management
29 Oct 2024 by Randor Hotel Hiroshima Prestige Narumi, Hotel Management
Dear NidhiThank you very much for coming to Randor Hotel Hiroshima Prestige.We are very happy that you like our hotel.Your favorable comments has warmed our hearts and we will strive for excellence in our service.It is also a great pleasure to realize that you are satisfied with the convenience of our location.We eagerly anticipate your next visit and look forward to serving you again.
by A verified traveler
Posted 13 Oct 2024
Absolutely loved our stay in the presidential suite! It was amazing! The rooftop terrace was also a plus seeing across Hiroshima city! Highly recommend!
Comment from Hotel Management
14 Oct 2024 by Randor Hotel Hiroshima Prestige , Hotel Management
Thank you for staying with us and for your heartwarming review!We are so glad that you were able to spend your precious time in our Presidential Suite and that you enjoyed the view of Hiroshima City.We all look forward to welcoming you back again.We will continue to make every effort to provide you with a wonderful stay! good morning
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Randor Hotel Hiroshima Prestige , Hotel Management
Thank you very much for staying at our hotel. Thank you also for your high and quick rating. Randor Hotel Hiroshima
by A verified traveler
Posted 3 Oct 2024
We stayed 2 nights in Hiroshima. Easy access from and to the station and room, bathroom and kitchen area are huge. Very comfortable and enough space to move around.
Comment from Hotel Management
4 Oct 2024 by Randor Hotel Hiroshima Prestige , Hotel Management
Dear BunyardThank you very much for choosing our hotel and for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us.We place a high priority on providing our guests with a pleasant stay. Your warm words are a great encouragement to us.We will continue to strive to provide you with the best service possible and look forward to serving you again in the future.We look forward to serving you again.
by A verified traveler
Posted 3 Oct 2024
Nice, clean rooms very helpful staff
Comment from Hotel Management
4 Oct 2024 by Randor Hotel Hiroshima Prestige , Hotel Management
Dear JackThank you very much for choosing our hotel and for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us.We place a high priority on providing our guests with a pleasant stay. Your warm words are a great encouragement to us.We will continue to strive to provide you with the best service possible and look forward to serving you again in the future.We look forward to serving you again.
by A verified traveler
Posted 17 Sep 2024
Very large bedroom with 2 comfortable double beds, gorgeous bathroom with kitchenette! We loved our 3 night stay at randor prestige. The reception were so helpful finding us a children’s hospital as my son was unwell. Thank you for taking such good care of us!
Comment from Hotel Management
18 Sep 2024 by Randor Hotel Hiroshima Prestige, Hotel Management
Thank you for staying at our hotel and taking your time to make such a wonderful review!We're very honored to hear that you enjoyed your stay with our in-room facilities.Also, we're very happy with that you mentioned the good action of our staff. We're always motivated to hear some positive feedbacks from our guests.We're looking forward to welcoming you again if you have another chance to visit Hiroshima.
by A verified traveler
Posted 17 Sep 2024
Close to Hiroshima Station. Exceptional rooms.
Comment from Hotel Management
17 Sep 2024 by Randor Hotel Hiroshima Prestige, Hotel Management
Dear BelindaThank you for using our hotel and for sharing your wonderful experience. We are very happy to hear that you enjoyed your stay.Providing a comfortable stay for our guests is our number one priority. Your kind words are a great encouragement to us.We will continue to strive to provide the best possible service, so we look forward to seeing you again.Thank you for your continued support.
