Ratings based on 980 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Close the the Atomic Dome, shopping street and subway and tram.
Comment from Hotel Management
22 Dec 2024 by Guest service, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
by A verified traveler
Posted 9 Dec 2024
Great property! Spacious rooms, friendly staff, walkable to Peace Park
Comment from Hotel Management
9 Dec 2024 by Rooms, Hotel Management
Thank you for your wonderful feedback regarding your recent stay at ANA Crowne Plaza Hiroshima. We are thrilled to hear that you enjoyed our spacious rooms, found our staff friendly, and appreciated our convenient location within walking distance to Peace Park. It is always our goal to provide a welcoming and comfortable environment for our guests, and we are glad to know we met your expectations. We look forward to welcoming you back for another memorable stay on your next visit to Hiroshima. Warm regards,
by A verified traveler
Posted 25 Nov 2024
good service, nice location
Comment from Hotel Management
25 Nov 2024 by Guest Service, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
by A verified traveler
Posted 24 Nov 2024
Super close to that sad Hiroshima museum and the dome. The staff is super helpful and helped us ship our luggage to the next location. The restaurant is really good. They also have really fun amenities like an eye mask and a great bath tub. They also have netflix on their TV you just login to which was really nice. Also got a massage there for like $35 and it was awesome.
Comment from Hotel Management
25 Nov 2024 by Guest Service, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
by A verified traveler
Posted 23 Nov 2024
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Comment from Hotel Management
25 Nov 2024 by Rooms, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
by A verified traveler
Posted 20 Nov 2024
I would like to say that this was a great hotel but the truth is, there’s room for improvement. It was quite a nice room with a decent amount of space by Japanese standards. The hardness of the bed however prevented us from having a good night’s sleep. The bathroom is a bit dated and the shower is sub-par for this level of accommodation. The breakfast buffet had a decent amount of both western and Japanese choices however, almost every hot-food item was mostly cold even though we were having breakfast at 6:30 AM every day. The location was excellent with lots of transportation options a short walk away and walkable distance to most of Hiroshima’s major attractions.
Comment from Hotel Management
20 Nov 2024 by Guest Service, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for not having met your expectations such as hardness of the bed, bathroom, and cold food. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future. Yours Sincerely,
by A verified traveler
Posted 14 Nov 2024
Excellent services and the hotel atmosphere was top notch. Highly recommend!
Comment from Hotel Management
15 Nov 2024 by Rooms, Hotel Management
Thank you very much for choosing our hotel for your stay and for sharing such kind feedback.We are delighted to know that you found our services excellent and enjoyed the top-notch atmosphere of our hotel. Your high recommendation means a great deal to us, and it is truly rewarding to hear that we could contribute to making your stay memorable.It was our pleasure to have you as our guest, and we sincerely hope to welcome you back in the near future for another exceptional experience.Warm regards,
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Rooms, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. We hope to have the opportunity of welcoming you back in the near future. Yours Sincerely,
by A verified traveler
Posted 4 Nov 2024
Great entrance at hotel however the room was a let down. It was a very small room with no room for the bags. We had stayed at a similar property but at least had room at the end of the bed. Hotel was busy so nit even able to upgrade to a larger room. Would not stay again.
Comment from Hotel Management
4 Nov 2024 by guestService ISHIKAWA, Hotel Management
Thank you very much for choosing ANA Crowne Plaza Hiroshima.We are very sorry for any inconvenience caused to you regarding your room. If there is room available, we will be able to provide you with a larger room at the time of check-in.Thank you for taking time out of your precious time to give us your feedback.
by A verified traveler
Posted 3 Nov 2024
Excellent hotel! The staff were helpful and friendly, and the location is close to the Peace Museum. The rooms were well appointed with great amenities.
Comment from Hotel Management
4 Nov 2024 by guestService ISHIKAWA, Hotel Management
Thank you very much for choosing ANA Crowne Plaza Hiroshima.We are very pleased to receive your compliments on our staff's service and your impression of the room.Thank you for taking time out of your precious time to give us your feedback.
