Ratings based on 498 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
The bed & the room are not as i expected..
Comment from Hotel Management
15 Jan 2025 by Katrina, Hotel Management
Dear Ms./Mr. Iau,Thank you for choosing Holiday Inn Cebu and for sharing your valuable feedback with us.We truly appreciate your honesty regarding the bed and room, and we deeply apologize for not meeting your expectations in these areas. Rest assured that we are taking your comments and will discuss them with management for further consideration.We sincerely hope to have the opportunity to welcome you back and provide you with a better experience in the future.Warm regards,Katrina GerbabuenaDuty Manager
by A verified traveler
Posted 14 Jan 2025
Rooms were very well appointed. Nice amenities.
Comment from Hotel Management
15 Jan 2025 by Katrina, Hotel Management
Dear Ms. Lisa,Thank you for choosing Holiday Inn Cebu and for awarding us a perfect rating during your recent stay.We are thrilled to hear that you were pleased with the quality of our rooms and the amenities we offer. Your kind feedback is truly appreciated, and it motivates our team to continue delivering exceptional service to all of our valued guests.We look forward to welcoming you back soon!Warm regards,Katrina GerbabuenaDuty Manager
by A verified traveler
Posted 13 Jan 2025
Just liked the place.
Comment from Hotel Management
15 Jan 2025 by Katrina, Hotel Management
Dear Mr. Christopher,Thank you for choosing Holiday Inn Cebu and for awarding us a perfect rating during your recent stay.We are delighted that we were able to meet your expectations. Your kind recognition of our place and our efforts motivates our team to continue delivering exceptional service to all our valued guests.We look forward to welcoming you back soon!Warm regards,Katrina GerbabuenaDuty Manager
by A verified traveler
Posted 13 Jan 2025
Make sure you get a receipt for your 1,500 pesos for incidentals when you check in.
I lost mine on my way up to the room. So I also lost my 1500 pesos.
Comment from Hotel Management
17 Jan 2025 by Katrina, Hotel Management
Dear Mr. Thomas,Thank you for choosing Holiday Inn Cebu and for taking the time to share your feedback with us.We sincerely apologize for any inconvenience you may have encountered. Please be assured that we have thoroughly reviewed your payment details with our team to ensure clarity on the situation.Upon reviewing on your booking details and as reconfirmed to you during check-in, we note that you made an online booking on personal account were payment is required upon check-in. The total bill for your two-night stay from January 10–12, 2025 is at Php 9,817.54.Upon CCTV review, we confirmed that you made a payment of Php 10,000.00 upon check-in. Our front desk team, who received your payment, provided you with a change of Php 182.46.We regret that you lost the receipt for your room payment. However, after reviewing our records, we can confirm that no incidental deposit of Php 1,500 was collected at check-in. It was explained to you that the incidental deposit would only be requested if you opted to charge any expenses to your room. You chose instead to settle any incidental charges directly at the time of your order (cash basis for any incidentals)Despite the situation, we are grateful for the perfect score you awarded us. Your feedback is truly valued and helps us continually improve.We look forward to welcoming you back in the future.Warm regards,Katrina GerbabuenaDuty Manager
by A verified traveler
Posted 13 Jan 2025
It was ok
Comment from Hotel Management
15 Jan 2025 by Katrina, Hotel Management
Dear Mr. Tim,Thank you for choosing to stay with us and for taking the time to share your feedback.We are pleased to hear that your stay was satisfactory. We appreciate your comments and would like to take this opportunity to improve. Rest assured, we will address the areas of concern with our team to ensure we continue to enhance our guest experience.We wish to have the pleasure of welcoming you back in the future!Warm regards,Katrina GerbabuenaDuty Manager
by A verified traveler
Posted 10 Jan 2025
Have stayed before and that is why I went back.
Comment from Hotel Management
13 Jan 2025 by Katrina, Hotel Management
Dear Mr. John,Thank you for your continued loyalty to Holiday Inn Cebu and for awarding us a perfect rating during your recent stay.We are truly delighted that we were able to make your stay memorable. Your perfect score motivates our team to continuously deliver exceptional service to all our valued guests.We look forward to welcoming you back soon!Warm regards,Katrina GerbabuenaDuty Manager
by A verified traveler
Posted 3 Jan 2025
I’d highly recommend Holiday Inn for the sheer hospitality of their staff.
After a disappointing stay at another property, STAY AT THE HOLIDAY INN WAS A DELIGHTFUL CHANGE!
We attended their New Year’s Eve party as well, and my only complaint is that the liquor was not worth the price we paid… but that’s a minor inconvenience, compared to the food, festivities and the ABSOLUTELY BRILLIANT STAFF HOSPITALITY!
Comment from Hotel Management
3 Jan 2025 by Willisa, Hotel Management
Dear Mr. Sandeep,Thank you for choosing Holiday Inn Cebu for your stay and for taking the time to share your feedback.We are thrilled to hear your positive comment about our friendly and hospitable staff, our food selection from the restaurant. We sincerely apologize for your experience during the New Year's Eve party. Thank you for bringing this to our attention. We will address this concern with our Food and Beverage team to identify areas for improvement.We wish to have the opportunity of welcoming you back in the near future.Best regards,Maria Willisa VergaraDuty Manager
by A verified traveler
Posted 23 Dec 2024
Centrally located
Comment from Hotel Management
25 Dec 2024 by Katrina, Hotel Management
Dear Ms. Ma Rita,Thank you for choosing Holiday Inn Cebu and for taking the time to give us a perfect score following your recent stay.We are thrilled to know that you had a wonderful experience! We also appreciate your kind words about our great location. Your feedback inspires our team to continuously deliver exceptional service to all our valued guests.We look forward to welcoming you back soon!Warm regards,Katrina GerbabuenaDuty Manager
by A verified traveler
Posted 21 Dec 2024
Good service and close to shopping mall.
Comment from Hotel Management
25 Dec 2024 by Katrina, Hotel Management
Dear Shane,Thank you for choosing Holiday Inn Cebu and for taking the time to give us a perfect score following your recent stay.We are thrilled to know that you had a wonderful experience! We also appreciate your kind words about our great location and the excellent service provided by our staff, which left a lasting impression during your stay. Your feedback inspires our team to continuously deliver exceptional service to all our valued guests.We look forward to welcoming you back soon!Warm regards,Katrina GerbabuenaDuty Manager
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
13 Jan 2025 by Katrina, Hotel Management
Dear Mr. Anthony,Thank you for choosing Holiday Inn Cebu and for awarding us a perfect rating during your recent stay.We are truly delighted that we were able to make your stay memorable. The perfect score you rated us motivates the team to continuously deliver exceptional service to all our valued guests.We look forward to welcoming you back soon !Warm regards,Katrina GerbabuenaDuty Manager
