Ratings based on 468 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Great service
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Katrina, Hotel Management
Dear Mr. Patrick,Thank you for taking the time to give us such a high rating based on your overall experience with us.We are delighted to hear that you had a pleasant stay. We greatly appreciate your recognition of our efforts, as it helps us continue improving in every way possible.We look forward to welcoming you again soon!Warm regards,Katrina GerbabuenaDuty Manager
by A verified traveler
Posted 29 Nov 2024
Breakfast buffet was excellent. Very clean
Comment from Hotel Management
2 Dec 2024 by Katrina, Hotel Management
Dear Mr. Vincent,Thank you for sharing your feedback with us!We are delighted to hear that you had a pleasant stay. We greatly appreciate your recognition of our buffet breakfast, the quality of cleanliness we provide to our valued guests, and the high score you gave us for your overall experience.Your kind words motivate us to continue improving in every way possible.We look forward to welcoming you again soon!Warm regards,Katrina GerbabuenaDuty Manager
by A verified traveler
Posted 28 Nov 2024
What is there not to like about this property. Ive been staying at this hotel for the past 3 years and the only thing i can say is that the hotel and its staff is awesome! The location is great since its only a 15 min walk to the Ayala Mall and there is a 7-11 right next door to it. The breakfast buffet is great with a large variety of food and drinks. The rooms are kept very well and clean. Had no issues with the facilities. The staff was always courteous, hospitable and wjlling to help me with what I needes. The only complaint I had is pretty minor, the glass barriers by the pool needs to be cleaned a bit. Calcium build up is blocking the views of the city a bit.
Comment from Hotel Management
2 Dec 2024 by Katrina, Hotel Management
Dear Mr. Wilvincent,Thank you for taking the time to share your wonderful feedback and for giving us such a perfect rating from your recent stay.We are delighted to hear that you have enjoyed staying with us over the past three years, and we truly appreciate your continued loyalty. It is always our goal to exceed your expectations, and we’re glad to know that we have consistently met that standard.We are grateful for your recognition of our location, the exceptional service provided by our staff, and the wide variety of options offered at our breakfast buffet. We are also pleased that you have found our rooms to be well-maintained and clean.We truly appreciate your constructive feedback regarding the glass barriers by the pool. We sincerely apologize for this issue, and we will address it with our team to ensure it is taken care of promptly.It’s feedback like yours that motivates us to continue delivering exceptional experiences to our guests. We look forward to welcoming you back soon!Best regards,Katrina GerbabuenaDuty Manager
by A verified traveler
Posted 27 Nov 2024
Better than other Holiday Inns I’ve stayed at. Great location. Highly recommend
Comment from Hotel Management
2 Dec 2024 by Katrina, Hotel Management
Dear Mr. David,Thank you for taking the time to share your wonderful feedback and for giving us such a perfect rating based on your recent stay.We are delighted to hear that we exceeded your expectations. We truly appreciate your recognition of our prime location and are grateful for your recommendation to others.It’s feedback like yours that inspires us to continue delivering exceptional experiences to our guests. We look forward to welcoming you back soon!Best regards,Katrina GerbabuenaDuty Manager
by A verified traveler
Posted 25 Nov 2024
The staff are friendly and well trained and the facility is maintained in excellent condition.
Comment from Hotel Management
26 Nov 2024 by Willisa, Hotel Management
Dear Mr. Brian,Thank you for choosing Holiday Inn Cebu for your stay and for taking the time to share your feedback.We are delighted to hear that you found our hotel to be a great choice during your trip. We value your positive feedback about our friendly & trained staff, and our facilities. This will help us continuously improve our services and enhance the guest experience.We look forward to the pleasure of welcoming you back in the near future.Best regards,Maria Willisa Z. VergaraDuty Manager
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Willisa, Hotel Management
Dear Mr. Brian, Thank you for choosing Holiday Inn Cebu as your preferred accommodation and for giving us your rating during your recent stay.We sincerely apologize if certain aspects of our service did not meet your expectations.We would greatly appreciate the opportunity to learn more about your preferences so that we can better tailor your experience during your next visit.We look forward to welcoming you back in the near future.Best regards,Maria Willisa Z. VergaraDuty Manager
by A verified traveler
Posted 24 Nov 2024
Comfortable rooms and showers. Good choice of foods in dining room buffet.
Comment from Hotel Management
26 Nov 2024 by Willisa, Hotel Management
Dear Mr. John James,Thank you for your recent stay and for taking the time to share your feedback with us.We are glad to know that you found our rooms comfortable, and good food selection in our buffet. Your recognition by rating us with an overall high score, encourages our team to continually strive for improvement in every possible way.We wish that will consider us again on your next visit in Cebu City. Best regards,Maria Willisa Z. VergaraDuty Manager
by A verified traveler
Posted 20 Nov 2024
Super clean hotel with lots of amenities. The restaurant is great although a little pricey, but some great options. Its very close to the mall too and just a short walk away. Check in at 3 pm is a little late - also had to wait till 3:45 pm for the room to be ready.
Comment from Hotel Management
20 Nov 2024 by Willisa, Hotel Management
Dear Mr. Matthew,Thank you for your recent stay and for taking the time to share your feedback with us. We are happy to hear the positive comments about the cleanliness of the hotel, and our location. Your recognition of our efforts encourages us to continually serve you better in every possible way we can.On another note, we sincerely apologize as we felt short of your expectation during check-in process. Despite the inconvenience you encountered , we are grateful in receiving an overall high score rate. We wish to have the pleasure of welcoming you back soon. Best regards,Maria Willisa VergaraDuty Manager
by A verified traveler
Posted 17 Nov 2024
Centrally located business hotel. Was fine for the one night I was there. The rooftop pool is a nice touch and gets the sun from midday onwards.
Comment from Hotel Management
18 Nov 2024 by Stefan, Hotel Management
Dear Mark,Thank you for sharing your feedback! We're glad to hear that you had a comfortable stay with us at Holiday Inn Cebu City. Our hotel is strategically located in one of Cebu's business districts, catering to both leisure and business travelers, and we're happy you liked the location. We hope to welcome you back for another visit soon!
