Ratings based on 286 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Lakeisha,We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address them accordingly.
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Manager, Hotel Management
Hello Dani,We are delighted to hear that you enjoyed your stay with us! Please don't hesitate to contact us if you have any further comments or suggestions. We hope to welcome you back soon for another wonderful experience!
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Manager, Hotel Management
Hello Dencil, We regret to hear that your stay did not meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your visit. We value all guest feedback to improve our services.
by A verified traveler from The Villages
Posted 1 Sep 2024
This place is disgusting. There was a used bar soap for example in my bathroom filthy rotten and dirty. Do not stay here.
Comment from Hotel Management
3 Sep 2024 by Manager, Hotel Management
Hello Lisa, We regret to hear about your experience and appreciate your feedback. Your comments will be shared with our housekeeping team for their review and improvement. We hope this isolated incident does not deter you from reaching out to our management team to discuss your concerns further.
by A verified traveler
Posted 14 Aug 2024
poor service terrible facilities mold growth everywhere. beds appeared clean
Comment from Hotel Management
16 Aug 2024 by Manager, Hotel Management
Hello Chloe, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments have been noted for our continuous improvement. Our team values guest satisfaction and we encourage you to reach out to our management team directly for further assistance. Thank you for bringing this to our attention.
by A verified traveler
Posted 7 Aug 2024
last stay was bad compare to my previous experience with the Hotel. I have a problem with my down stairs room. The room was so wet i couldn't sleep. I couldn't take a shower. The upstairs bedroom is wonderful. But the room 111 is very bad with the humidity.
Comment from Hotel Management
8 Aug 2024 by Manager, Hotel Management
Hello Marie A, We appreciate your feedback and regret to hear about your recent experience. Your comments have been noted, and we encourage you to reach out to our management team to address your concerns further. Thank you for bringing this to our attention, and we hope to welcome you back in the future for an improved stay.
by A verified traveler
Posted 6 Aug 2024
The room was not fully clean. My room had water entering the room from under the window. I had no towels and there was a wet dirty rag in my room which seem like it was left from the last guest. Would definitely not stay here again.
Comment from Hotel Management
8 Aug 2024 by Manager, Hotel Management
Hello Tikheta, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable and will be shared with our housekeeping team to ensure our high standards are met. We encourage you to contact our management team directly to discuss your concerns and provide further assistance.
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
9 Aug 2024 by Manager, Hotel Management
Hello Maria,We apologize for falling short of your expectations during your stay. Please feel free to reach out to us directly with any details regarding your experience so we can address any issues accordingly.
by A verified traveler
Posted 22 Jul 2024
Sold my room so had to get back on the road and drive hrs away this place is garbage
Comment from Hotel Management
24 Jul 2024 by Manager, Hotel Management
Hello Javonte, We apologize for any inconvenience you experienced. Our team will look into this matter to prevent future occurrences. Your feedback is valuable for our improvement. Thank you for bringing this to our attention.
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
24 Jul 2024 by Manager, Hotel Management
Hello Oussama, We are sorry to hear that your experience did not meet your expectations. We encourage you to contact us directly to provide more details on how we can improve. We value your input and would like the opportunity to address any concerns you may have.
