Ratings based on 307 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Wickenburg
Posted 19 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello Monica,We're thrilled to hear you had a fantastic stay at our hotel! We look forward to welcoming you back soon for another wonderful experience.
by A verified traveler
Posted 15 Oct 2024
The property seemed well taken care of. The room was clean and the check in was quick and available early which was nice. I would definitely return when in Hinesville again.
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Matthew,We are delighted to hear that you enjoyed the cleanliness of your room and the efficiency of our check-in process. We appreciate your positive feedback and look forward to welcoming you back on your next visit to Hinesville.
by A verified traveler
Posted 13 Oct 2024
Nothing positive on this quality inn have stayed at others that were very nice this location was a let down.
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello John, We're sorry to hear that your stay did not meet your expectations. We value your feedback and will share your comments with our team for review. Please feel free to contact our management team directly to discuss your concerns further.
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Manager, Hotel Management
Hello Isaac,We're delighted to hear you had a pleasant stay at our hotel! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Manager, Hotel Management
Hello Michael,We are delighted to hear that you had a satisfying experience during your stay with us. We hope to welcome you back soon for another excellent stay!
by A verified traveler
Posted 1 Sep 2024
The carpet wasn't clean
Comment from Hotel Management
3 Sep 2024 by Manager, Hotel Management
Hello Wendy, We apologize for any inconvenience you may have experienced. Feedback like yours helps us improve, and we appreciate you bringing this to our attention. Please feel free to reach out to our management team for further assistance with your concerns regarding the cleanliness of the carpet. Thank you for staying with us.
by A verified traveler
Posted 28 Aug 2024
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Hello Shaun,We are moved to hear that you had an excellent experience during your stay with us! We appreciate your kind words and hope to welcome you back soon to create more memorable moments.
by A verified traveler
Posted 28 Aug 2024
Nice
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Hello Michael,We appreciate you taking the time to share your feedback with us. If there is anything we can do to enhance your experience next time, please feel free to reach out to our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.
by A verified traveler
Posted 22 Aug 2024
Staff was unable to converse about questions and concerns. The hotel was dirty. In five days cleaning staff showed up once. That was at 830 am when we were all sleeping. The pool was terrible and had not been treated for sometime. Breakfast was a joke. Avoid this place. Bad service.
Comment from Hotel Management
23 Aug 2024 by Manager, Hotel Management
Hello Steve,We appreciate you sharing your feedback. Guest satisfaction is important to us, and we will address your concerns with the team. Your experience does not reflect our usual standard, and we apologize for any inconvenience caused. Thank you for bringing this to our attention so we can improve our services for future guests.
by A verified traveler
Posted 21 Aug 2024
Don't stay here. Rooms are old and dirty. The room smelled the whole night. I bought sheets at Walmart to cover the filthy sheets on the bed. I had a handicap accessible room and other than large doorways there were no grab bars or a seat for the bath. I asked for a seat for the bath and they brought me an office chair. They didn't have a shower chair. I have Spina Bifida so I could not shower. I believe this is breaking the law. I will complain to the corporation that owns this chain.
Comment from Hotel Management
22 Aug 2024 by Manager, Hotel Management
Hello Laura h, We apologize for the challenges you faced during your stay. Your feedback is valuable, and we have shared it with our team for review. We strive to improve our accommodations for all guests' comfort and needs. Please feel free to reach out to the corporation that owns our chain with your concerns.
