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"Staff went out of their way to help. Would definitely stay again. Breakfast cooked to order, not pre cooked buffet, a plus. "

"Lovely hotel and grounds. We had a delicious meal in the hotel restaurant and the staff were really friendly, helpful and welcoming."

"The staff made up the kids bed (couch) ahead of time! The attention to detail was magnificent. "

"Stayed for 3 nights down from Scotland for a family celebration. A beautiful hotel with ample parking. Staff super friendly and helpful. Only had breakfast at the hotel but this was excellent. Hotel is spotlessly clean and the decor is absolutely stunning. Only tiny grumble i could have is that it was stifling hot during our stay, as it is an old building no AC, hotel provided us with desk fans in our rooms but the Didn't make much difference. Good shower and free toiletries. Very comfortable beds. Please note there are a lot of stairs/steps/quirky corridors in this hotel and no lifts so not great if you have mobility issues. Would definitely stay again though "

"Good breakfast friendly staff and great location "

"The welcome at the Grosvenor Arms was great and the homemade cookies on arrival were a lovely touch. The room was a good size, clean, in a lovely condition and quietly facing away from the road. The bathroom was clean and easy to use. The bar was lively in the evening for a friendly pint or two. The breakfast was delicious, in a good quantity and with quality, local ingredients."

"Excellent place in the heart of Salisbury, friendly staff and a good break with friends"

"Phoned day before to check access to room as I have walking difficulties and use a wheelchair at times, spoke to Aaron was on duty who said the lift was not working, he very kindly moved me to a ground floor room so no stairs which was perfect, and a ramp was put to go to the bathroom Thank you Aaron for your help "

"On arrival we were greeted at the bar by a lovey gentleman whose name I believe was Wayne, he was very welcoming and great fun to talk to. The check in process was very easy and the room was everything we wanted. The location of the hotel was perfect, situated in the town centre. The food and service at the pub was great, certainly no complaints and we were very pleased to find “trickles” on the menu, something me and my partner were both very excited to try and they didn’t disappoint "