Ratings based on 950 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
Nice and cozy
Comment from Hotel Management
13 Dec 2024 by General Manager, Hotel Management
Dear Marty,Thank you for your kind words. We’re glad you found Sonesta Resort Hilton Head Island to be comfortable, and we look forward to welcoming you back soon!
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by General Manager, Hotel Management
Dear Jason,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by General Manager, Hotel Management
Dear Michele,Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop!
by A verified traveler
Posted 9 Dec 2024
The resort was clean and had a good security presence nice outdoor facilities and great beach
Comment from Hotel Management
11 Dec 2024 by General Manager, Hotel Management
Dear Travis,Thank you for your review. We're pleased you enjoyed a relaxing stay with us at Sonesta Resort Hilton Head Island, and we appreciate you mentioning our secure yet beautiful property. We look forward to seeing you again soon.
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
9 Dec 2024 by General Manager, Hotel Management
We're glad you enjoyed your stay and appreciate the perfect rating. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Dear Dave,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler
Posted 1 Dec 2024
They are very accommodating to bringing your dog.
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Dear Maria,Thank you for your stay at Sonesta Resort Hilton Head Island as well as your wonderful review. We know that our furry friends are part of the family so we are happy to help accommodate your need to have them join you. We look forward to having you stay with us again the next time you are in the area.
by A verified traveler
Posted 20 Nov 2024
Nice weekend get away! Staff Great and Property was super clean and quiet.
Comment from Hotel Management
22 Nov 2024 by General Manager , Hotel Management
Dear Derek,Thank you for your gracious review of Sonesta Resort Hilton Head Island. It’s rewarding to hear that your weekend stay was enjoyable, with our team providing excellent service and our resort offering a peaceful, clean environment. Your feedback means a lot to us, and we’re delighted that everything met your expectations. We hope to welcome you back for another relaxing experience soon.
by A verified traveler
Posted 20 Nov 2024
The Sonesta is under construction currently, so this isn’t a fair view about cleanliness
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Dave,Thank you so much for the perfect rating. We apologize for any inconvenience caused by our ongoing changes and we trust that you had a great stay with us overall. Please consider joining us again soon!
by A verified traveler
Posted 14 Nov 2024
HEAVY construction. check in staff did not know what they were doing and admitted so. charged wrong cards. truly poor soundproofing between rooms and hallway. NO common out door areas or lobby due to construction.
Comment from Hotel Management
16 Nov 2024 by Guest Relations, Hotel Management
Dear Camila,Thank you for expressing your thoughts. While we are making improvements, we never want to inconvenience our current guests, and we apologize for any disappointment in this respect. We also regret to hear of any concerns with noise or your interactions at check-in. Your feedback has been gratefully received as we continually seek to enhance the experience we offer. We hope you'll consider revisiting and seeing our amazing changes in the future, as we know we can deliver a stay worthy of a perfect rating.
