Ratings based on 19 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
24 May 2024 by Jenna & Steve , Hotel Management
Thanks Shelia! We are so glad you enjoyed your stay :)
by A verified traveler
Posted 17 Apr 2024
We loved the indoor pool! Water was so warm!!
Comment from Hotel Management
17 May 2024 by Jenna & Steve, Hotel Management
We are so glad you enjoyed your stay!
by A verified traveler
Posted 24 May 2023 on Hotels
Comment from Hotel Management
25 May 2023 by Jenna & Steve, Hotel Management
Thank you for the fabulous review! We are so glad you and your family had a great stay! Please come again soon!
by A verified traveler
Posted 21 Jan 2023
Comment from Hotel Management
8 Mar 2023 by Jenna & Steve, Hotel Management
Thank you for the 5-star review! We are so glad you enjoyed your stay!
by A verified traveler
Posted 14 Nov 2022 on Hotels
Comment from Hotel Management
8 Dec 2022 by Jenna & Steve, Hotel Management
Thank you for the great review! We are glad your family enjoyed their stay!
by A verified traveler
Posted 29 Sep 2022 on Travelocity
by A verified traveler
Posted 21 Aug 2022 on Hotels
Comment from Hotel Management
24 Aug 2022 by Jenna & Steve, Hotel Management
Thank you for staying with us! We are glad you enjoyed your stay :)
by A verified traveler
Posted 12 Mar 2022
Check in was fast and simple. Condo was clean. Light switches and temperature control labeled. Better condition than what I expected from some of the other reviews. Indoor pool, hot tub and small wading pool for little ones. Indoor track, work out room ice cream vending machine. Beach supplies in closet and in a locker, no need to go buy sandcastle building supplies. Boogie boards, beach chairs and a wagon for transport. Boardwalk to beach over salt marsh is made of the new decking material, no slivers! Deli/ gift shop very reasonable prices. Staff very friendly. Some covered parking areas. Made so you can pull in to unload out of rain and heat. Option to park there or in parking lot. Very enjoyable place. One beach chair broke, prompt email response, with disposal instructions.
Pitfalls- signage, entrances to get inside the buildings? map given at check in was circled vaguely during instructions. Signs to different areas only posted at start point and at ending. More along the way would be great. I happened to stumble upon the beach locker area ( while finding my way back from beach). One more reason for signs! TV signal on some channels was bad (not resort’s fault). Remember your log in information for Netflix, Hulu and such.
Comment from Hotel Management
28 Apr 2022 by Steve & Jenna, Hotel Management
Thank you for the kind words! We are very happy to hear you enjoyed your stay with us. We shared your sign recommendation with the HOA :)
by A verified traveler
Hilton Head More Like Myrtle Beach
Posted 20 Aug 2021 on HotelsOur overall stay was good. The beds were not comfortable. The mattresses were severely broken down. The rest of the room was fine. The whole experience was more reminiscent of Myrtle Beach. I have higher expectations for Hilton Head.
Comment from Hotel Management
13 Oct 2021 by Jenna & Steve, Hotel Management
Thanks for the feedback, Jason. Our mattresses are less than 2 years old - some say they're too soft, some say they're too hard, and some say they're just right. Everyone's preferences are different so we went with a plush mattress to try to appeal to all. We apologize if you felt it was too soft for your liking. We appreciate your feedback back and hope to see you again soon :)
by A verified traveler
Posted 9 May 2021
We feel the property was not properly presented. You have no idea where your located until AFTER you pay!!!
Location was very disappointing-the condo was very clean but we did not appreciate the view of the fitness facility and the lack of signage fir direction. The color of the buildings are not distinct and finding your way around is very very confusing for a short stay of a week!! Would not return or advise to others!
Comment from Hotel Management
10 May 2021 by Steve & Jenna, Hotel Management
Our guest had a misunderstanding with the Expedia search filters - she intended to book an oceanfront room with a balcony overlooking the beach. Unfortunately, we do not have oceanfront rooms nor do we advertise that we have them. The good news is we don't charge oceanfront pricing either :)
After receiving her reservation requesting "oceanfront with balcony" we contacted her to clarify the location of the condo and offered to help her find a new accommodation at a different location that could meet her expectations, but she declined and elected to keep her reservation. We received very positive feedback from this guest regarding our condo, but she was ultimately unhappy with the Expedia search filters and the non-oceanview.
