Ratings based on 1,186 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 20 Nov 2024
Staff was excellent, easy to get to. love the valet service.
by A verified traveler from Dublin
Posted 15 Nov 2024
Poor dining and bkfst menu and only one restaurant. Valet parking ONLY. Badly designed room.
Comment from Hotel Management
17 Nov 2024 by Grand Naniloa Hotel Guest Services, Hotel Management
Thank you for your response. We appreciate your feedback. We will bring these concerns to upper management to be addresses. Mahalo
by A verified traveler
Posted 15 Nov 2024
Amazing property! Some changes coming as they update but no issues during our stay. WILL ABSOLUTELY stay again.
Comment from Hotel Management
17 Nov 2024 by Grand Naniloa Hotel Guest Services, Hotel Management
Aloha Mallory,Thank you for your response. we appreciate your feedback. Hope to see you again on a future stay.
by A verified traveler
Posted 11 Nov 2024
A little shabby and overpriced with ridiculous overcharge for wifi including useless drink cards. They didnt bother to stir the drink i paid for.
Comment from Hotel Management
17 Nov 2024 by Grand Naniloa Hotel Guest Services, Hotel Management
Aloha Thomas. Thank you for your response. We appreciate your feedback. We strive to provide the best service possible and it seems that we have fallen short in a few areas. We hope you allow us to show how we have improved on a future stay.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Grand Naniloa Hotel Guest Services, Hotel Management
Aloha Andrea,Thank you for your response. If we have fallen short in any areas during your stay, please reach out to the hotel directly.
by A verified traveler
Posted 8 Nov 2024
Found a cockroach when we checked in to our room
Comment from Hotel Management
11 Nov 2024 by Grand Naniloa Hotel Guest Services, Hotel Management
Thank you for your response. We appreciate your feedback. I do apologize for the challenge you experienced after checking in. We strive to provide the best service possible for each guest. I hope you will allow us to show you how we have improved on a future stay.
by A verified traveler
Posted 7 Nov 2024
We love the rooms.
The floors were very quiet
We were super close to good restaurants.
And we love to kick back in the lounge.
I think the beds were really comfortable, More so than normal. My wife didn’t want to get up.
Must of all we made some amazing family memories, And we would like to go back.
Just a wonderful stay a good experience.
The hotel is wonderful with children. They have a lot of respect for families.
Good people behind the desk and when we needed some, they answered the phone.
Parking is very easy there.
If you’re looking for a quiet getaway, this is your place. If you’re looking for a place to take your family, Hill love how your family is treated.
Comment from Hotel Management
11 Nov 2024 by Grand Naniloa Hotel Guest Services, Hotel Management
Aloha Don,Thank you for your response. We appreciate your feedback. Hope to see you again on a future stay. Have a great day!!
by A verified traveler
Posted 4 Nov 2024
Great
Comment from Hotel Management
4 Nov 2024 by Grand Naniloa Hotel Guest Services, Hotel Management
Thank you for your response. We appreciate your feedback
by A verified traveler
Posted 4 Nov 2024
Close by the sea
Comment from Hotel Management
4 Nov 2024 by Grand Naniloa Hotel Guest Services, Hotel Management
Thank you for your response. We appreciate your feedback.
