Ratings based on 455 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Madera
Posted 22 Sep 2024
I came in early for a festival before check in. The hotel was nice enough to hold my bag for me. This allowed me to spend more time at the festival. Means more to me than they know. Staff was friendly and always willing to assist. Highly recommend this hotel to anyone.
Comment from Hotel Management
23 Sep 2024 by Manager, Hotel Management
Dear Holly,Thank you so much for your wonderful rating and kind words! We are truly thrilled to hear that we could help make your festival experience even better by securing your luggage. It is great to know our team made a positive impression with their friendliness and support. Your recommendation means a lot to us, and we cannot wait to welcome you back for another great stay!
by A verified traveler
Posted 5 Aug 2024
Very clean and nice services
Comment from Hotel Management
5 Aug 2024 by Manager, Hotel Management
Dear Rene,Thank you for your review! We are delighted to hear you enjoyed our very clean rooms and nice services. We look forward to welcoming you back soon!
by A verified traveler
Posted 5 Aug 2024
Fast and clean
Comment from Hotel Management
5 Aug 2024 by Manager, Hotel Management
Dear Rene,Thank you for your review! We are glad you found our service fast and our rooms clean. We hope to welcome you back soon!
by A verified traveler
Posted 22 Jul 2024
Very nice , staff very personable, clean
Comment from Hotel Management
22 Jul 2024 by Manager, Hotel Management
Dear KENNETH,Thank you for your wonderful review! We are delighted to hear you found our staff personable and the accommodations clean. We look forward to welcoming you back for another great stay!
by A verified traveler from Copley
Posted 13 Jul 2024
Room floor carpet was dirty
Comment from Hotel Management
15 Jul 2024 by Manager, Hotel Management
Dear Hang,Thank you for your feedback. We truly apologize for the dirty carpet and will address this issue promptly. We hope to provide a cleaner and more comfortable stay on your next visit.
by A verified traveler
Posted 11 Jul 2024
The staff were great. The room smelled and the sheets felt damp. The bed was hard not the bathroom was clean.
Comment from Hotel Management
12 Jul 2024 by Manager, Hotel Management
Dear Jeanne,Thank you for your feedback. We are glad to hear you found our staff great and the bathroom clean. We apologize for the issues with the room fragrance, damp sheets and hard bed. We will address these concerns immediately to improve our guests' experience. We hope you will give us another chance in the future for a more pleasant stay!
by A verified traveler
Posted 26 Jun 2024 on Hotels
Hotel was clean enough. We got the last room so was grateful for that. Staff was very friendly and helpful.
Comment from Hotel Management
27 Jun 2024 by Manager, Hotel Management
Dear Lisa,Thank you for your feedback. We are truly glad you found the hotel clean and appreciated our friendly staff. But it also makes us sad to have not lived up to your expectations absolutely. We promise to do our best, and hope to improve your experience in the future!
by A verified traveler
Posted 19 Jun 2024
Everything was good for an overnight stay off the interstate. Good overall.
Comment from Hotel Management
19 Jun 2024 by Manager, Hotel Management
Dear Jonathan,Thank you for the 5 star rating! We are happy to know that everything was great for your overnight stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Manager, Hotel Management
Dear TIM,Thank you so much for the five-star rating! We are happy you had an excellent experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 8 Jun 2024
Very clean. Good room amenities. Great breakfast
Comment from Hotel Management
12 Jun 2024 by Sam, Hotel Management
Thank you for an AWESOME review. Have a safe trip and thank you for stay at our Comfort Inn & Suites - Louisville South / Shepherdsville, KY
