Ratings based on 2,221 Verified Reviews
3.4 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Albuquerque
Posted 1 Jan 2025
Property staff were polite and accommodating. Urine smell under stairs. Property conditions were underwelming. Obvious signs of neglect in property maintenance. 2nd floor hallways saturated in the smell of smoke despite advertising smokeless rooms. Would not return, especially with children.
Comment from Hotel Management
2 Jan 2025 by jayson, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future
by A verified traveler
Posted 31 Dec 2024
Everything is good
Comment from Hotel Management
2 Jan 2025 by jayson, Hotel Management
Dear Varinder we are pleased you had a good stay and look forward to your return
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by jayson, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 30 Dec 2024
We were given a room on 3rd floor, last room on that floor, TV didn't work, Black mold on door of fridge, walls in bathroom just above the floor were very gross with whatever it was, the heater sounded like a freight train,
Had to send husband down to get TP, tissues and light bulbs. They gave us TP, napkins for tissues and only one of the light bulbs fit the light socket that had no lightbulbs in them next to the beds. It was not a good experience. We asked to move to a different room and they did. Still no tissue but better room. Place just needs to be upgraded. Getting run down
Comment from Hotel Management
30 Dec 2024 by jayson, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by jayson, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
30 Dec 2024 by jayson, Hotel Management
Dear Anca we are pleased you enjoyed your staywith us
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 25 Dec 2024
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
25 Dec 2024 by jayson, Hotel Management
Dear Isaiah we are pleased you enjoyed your stay with us
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
25 Dec 2024 by jayson, Hotel Management
Dear Dheemanth we are pleased you enjoyed your stay with us
