Ratings based on 225 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
This is one of the best hotels, thanks to its excellent location. If you’re seeking a quiet neighborhood with some small shopping options, it’s a perfect choice.
What truly stood out was the exceptional customer service—I had one of the best experiences thanks to an African American gentleman/ receptionist who went above and beyond. His joyful attitude and dedication to his work made a lasting impression.
The only thing to keep in mind is to plan ahead for transportation, as scheduling or allowing extra time for Uber is necessary.
by A verified traveler
Posted 8 Nov 2024
The room was lovely, the staff was helpful and friendly, and you can't beat the location for a visit to Hillsborough.
Comment from Hotel Management
18 Nov 2024 by Elise Tyler GM, Hotel Management
Thank you SO very much for this lovely review of our property! We are grateful beyond words and look forward to your next visit!
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Elise Tyler GM, Hotel Management
Hi Leslie!THANK YOU SO much for this 5 out of 5 rating! We are so very, very grateful. Please come back and visit us in Hillsborough soon!
by A verified traveler
Posted 16 Oct 2024
Was double charged for stay, had to call to get it corrected
Comment from Hotel Management
17 Oct 2024 by Elise Tyler GM, Hotel Management
Hi Nicole! Thank you for your time! We, of course, make mistakes! We are so very sorry for the issue and I am grateful we were able to provide an immediate solution and refund your card for the accidental over-charge. Please always feel free to reach out to me directly if you ever have any issues. I am always happy to help quickly and completely to the best of my ability.
by A verified traveler
Posted 11 Oct 2024
Positives: clean and well located
Negatives:
Non-existent soundproofing (I now know much more about the people in the adjacent room and the room above me than I really wanted to.)
Inconsistent housekeeping service. One day the room was fully cleaned, the next day the bed was not even made. I don't mean linens changed. I mean they didn't even pull the covers up and put the pillows back in place.
Inconsistent front desk attitude, one person pleasant, another borderline rude
Maintenance person who entered my room to check the thermostat reeked of smoke. The entire property was supposedly non-smoking.
The room lacked a coffee maker. Only way to get coffee was to get dressed, go outside, then re,-enter their lobby. Instead the room had some device that looked like a small electric mop that I can only guess was a shoe duster.
This particular room was so tiny. It had no desk or even any writing surface. I can't speak to the other rooms.
Comment from Hotel Management
17 Oct 2024 by Elise Tyler GM, Hotel Management
Hi Marcia! Thank you for your time to review! We were happy to provide our best effort to satisfy you during your stay. We are always happy to bring coffee directly to your door with fresh ground locally sourced coffee beans for the premium experience versus the in-room pod option. The device in the room is a steamer for quick and easy fresh steaming of clothing versus the traditional bulky iron and board. We are sorry the floating nightshelves did not provide enough room to write but in our suite styles we have full desks, mini-fridges and a sectional sofa with a coffee table. Please feel free to reach out to me directly and I would be happy to support with any future bookings to ensure you are able to be in the most comfortable accommodations possible for your desires. Thank you again for choosing The Colonial Inn!
by A verified traveler
Posted 1 Oct 2024
Great stay! Super friendly staff. Clean rooms. Great little town!
Comment from Hotel Management
1 Oct 2024 by Elise Tyler, GM, Hotel Management
Thank you SO much, Kristen! We are so grateful you love the inn as much as we do! Thank you for visiting Hillsborough! Come on back soon!
by A verified traveler
Posted 22 Sep 2024
Nice
Comment from Hotel Management
1 Oct 2024 by Elise Tyler, GM, Hotel Management
Hi Brinni! Thank you so much for this wonderful 5 out of 5! We are so happy your stay could not have been better! Please come visit us again soon!
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 14 Sep 2024
Indowntown Hillsborough this hotel is a perfect stay.
Comment from Hotel Management
16 Sep 2024 by Elise Tyler GM, Hotel Management
We are so very honored you chose The Colonial Inn and elated that you enjoyed your time with us! Thank you very much and we look forward to your next trip to Hillsborough!
by A verified traveler
Posted 10 Sep 2024 on Hotels
Comment from Hotel Management
10 Sep 2024 by Elise Tyler, GM, Hotel Management
Thank you SO, SO much for this wonderful rating and review! We are honored!
