Ratings based on 995 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Fair for the price
by A verified traveler
Posted 7 Dec 2024
Room was barely cleaned before we arrived. There was a stack of dirty dishes sitting outside that sat there for two more days after we were accused of leaving them there. Ants in the kitchen which were so bad we had to buy our own poison to keep them away from our food. Bathroom light was broken and door didn't close. Extensive mould in the bathroom. Balcony door can be pushed open even when locked. Stove element was broken. Dish liquid was basically water. Stains on bedding and carpets. Curtains fell off the rail immediately. Fridge frozen section completely frosted over and leaked over everything in the fridge. Found multiple cockroaches in the bedroom during our stay. Tap water for shower and sink is hot enough to burn skin, plus shower handle is way too easy to bump which is a safety hazard.
by A verified traveler
Posted 21 Nov 2024
It was a great stay
by A verified traveler
Posted 16 Nov 2024
It was like a rave was happening till about 11pm, then some ungodly hour in the morning, they decided to do laundry collection with trolleys that sounded like a tin foil airplane slowly crashing through the entire complex. I could also not tell you what the original carpet colour is or was in our room.
by A verified traveler
Posted 13 Nov 2024
Run down room and swimming pool. Kitchen poorly stocked. Room only superficially cleaned.
by A verified traveler
Posted 8 Nov 2024
Stayed in the apartment section and while they were lovely rooms, we unfortunately were missing a couple of key items in ours and it hadn’t been cleaned/checked properly from previous customers.
We had no towels, no teaspoons and no oven rack or tray to bake on.
Plus the kitchen bench was sticky and bathroom drawer was filthy with hair and rubbish.
We normally love staying here as it’s convenient and modern but lacked servicing this time round sadly.
by A verified traveler
Posted 2 Nov 2024
Couldn't get the usual apartment, so book a cheaper room as all they had...it was an experience thats for sure, wont be booking that room again. Nasty
Comment from Hotel Management
5 Nov 2024 by Front Desk, Hotel Management
Thank you for your review. We will take your comments upon advisement.
by A verified traveler
Posted 19 Oct 2024
Property definitely showing its age. Bathroom in particular
in need of refurbishment. Mouldy ceiling, skirtings coming detatched, shower taps insecure. Office chair by desk unstable.
Comment from Hotel Management
5 Nov 2024 by Front Desk, Hotel Management
Thank you for your review. We will take your comments upon advisement.
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Front Desk, Hotel Management
Thank you for your review. We appreciate your feedback and hoe to see you again.
by A verified traveler
Posted 23 Sep 2024
did want a room with a bath but its okay as my son still enjoyed the fact the shower head could come down to his height for a shower, great beds almost didnt want to leave them, convenient parking (great idea for parking permits) great quiet stay warm and cozy thank you poenamo team !
Comment from Hotel Management
23 Sep 2024 by Front Desk, Hotel Management
Thank you for your kind words. We really appreciate your feedback and hope to see you again.
