Ratings based on 310 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Aug 2024 on Hotels
by A verified traveler
Posted 19 Aug 2024
Excellent hotel and staff, unfortunately had some rude arrogant guests sat next to us one evening at dinner. This is not a reflection of the hotels amazing service 😊
Comment from Hotel Management
28 Aug 2024 by Eberhard Haist, Hotel Management
Hello,thanks for your very good feedback.We would look forward to your next visitRegards
by A verified traveler
Posted 17 Jul 2024
Comment from Hotel Management
12 Aug 2024 by Eberhard Haist, Hotel Management
Hallo,vielen Dank für Ihre Bewertung, bis zum nächsten Mal.Beste Grüße aus HildesheimEberhard HaistHoteldirektor
by A verified traveler
Posted 21 Jun 2024 on Hotels
by A verified traveler
Posted 29 Apr 2024
Majestic views, friendly staff, good food
by A verified traveler
Very nice
Posted 23 Jul 2023 on HotelsVery nice hotel, comfortable and clean. Friendly staff.
by A verified traveler
Posted 21 Oct 2022
by A verified traveler from San Jose, CA
Posted 1 Sep 2020
Traveled with a 4 year old and the guy at the reception gave us a key to the room that didn't work, then left the front desk. When we returned for a new key, no one was there and we all had to rest on a sofa in the restaurant till past midnight, until someone came back to give us a new key. Received a measly 7 Euro compensation for that mess.
Clean, nice rooms and good breakfast buffet, but bad customer service.
Comment from Hotel Management
2 Sep 2020 by Parkhotel Berghölzchen, Hotel Management
Dear Chris, We apologize for the inconvenience this has caused. There must have been an error when programming the room key, which nobody assumes in advance. We are sorry that you had to wait for a colleague afterwards.
Kind regards!
by A verified traveler
Good value for money
Posted 22 Jul 2020 on HotelsVery nice stay in peaceful surroundings. Good restaurant.
Comment from Hotel Management
28 Jul 2020 by Parkhotel Berghölzchen, Hotel Management
It was a pleasure to have you! Hope everything was fine for you. All the best and hoping to see you soon again!
Greatings from Hildesheim
by A verified traveler
Great hotel, poor Wi-fi
Posted 15 Feb 2020 on HotelsOverall a nice hotel.
Good breakfast, comfortable bed, nice shower and a good size room.
The only issue that lets it down is slow / poor Wi-fi. During a business trip trying to work from the hotel this can be frustrating.
Location is a little out of town too, if you have a car though, no issues.
