Ratings based on 258 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
Good: The beach. The pool. The variety of dining options. The hotel though in several areas like the rooms, lifts etc could be cleaner / better maintained. The AC struggled to lower the room temp below 24C. The light in the cupboard where the safe is located would not switch off. Flushing the toilet resulted in it running for over 5 minutes. The grout on the shower enclosures could do with the occasional clean with bleach…. Not what I expected of a hotel with such high daily charges.
Comment from Hotel Management
11 Jan 2025 by Indika, Hotel Management
Dear Nandasiri,Thank you for taking the time to share your feedback about your stay at Hikka Tranz by Cinnamon. We appreciate your comments and are glad to hear you enjoyed our beach, pool, and variety of dining options.We also appreciate your honest feedback regarding areas where we can improve. We sincerely apologize for the issues you experienced with your room.We acknowledge your comments about the cleanliness of the rooms and lifts and the need for better maintenance. We are addressing these concerns with our housekeeping and maintenance teams to ensure thorough cleaning and prompt repairs are carried out.We understand your disappointment, especially considering the high expectations you had for us. We value your feedback and appreciate you bringing these matters to our attention. We are committed to using your insights to improve our services and facilities and provide a better experience for all our guests.Sincerely,Indika DissanayakeResort Manager
by A verified traveler
Fantastic resort
Posted 17 Oct 2024 on HotelsFantastic resort. Staff are very friendly. Great place to stay
Comment from Hotel Management
8 Nov 2024 by Indika, Hotel Management
Dear Brian,Thank you for taking the time to share your positive feedback about your recent stay at Hikka Tranz by Cinnamon.We are thrilled to hear that you considered our resort fantastic and that you appreciated the friendliness of our staff.We hope to have the opportunity to welcome you back to Hikka Tranz by Cinnamon in the future.Sincerely,Indika DissanayakeResort Manager
by A verified traveler
Posted 24 Sep 2024 on Hotels
Another amazing hotel right on the beach where giant Turtles live. Staff are 100%
Comment from Hotel Management
30 Sep 2024 by Indika, Hotel Management
Dear Andrew,Thank you for your incredible review of Hikka Tranz by Cinnamon! We're absolutely thrilled to hear that you had such an amazing experience.Your perfect score and kind words about our hotel's location, turtles, and staff are a testament to our commitment to providing exceptional experiences for our guests. We're honored that you enjoyed your stay so much.We hope to have the opportunity to welcome you back to Hikka Tranz by Cinnamon in the future.Best regards,Indika DissanayakeResort Manager
by A verified traveler
Posted 30 Jun 2024
by A verified traveler from Pittaburgh
Posted 28 Apr 2024
Turtle beach and the hotel are quite lovely. Saw turtles on all 3 days there. Who knew Sri Lanka was sooo nice. The hotel breakfast is very good. Good variety of foods, good quality.
Comment from Hotel Management
1 May 2024 by Indika, Hotel Management
Dear Mr.Robert, Greetings from Hikka Tranz by Cinnamon! Thank you so very much for your feedback. It was a pleasure to welcome you to our beautiful resort and we appreciate your comment regarding your recent visit. We are happy that we were able to delight you during your visit. While thanking you for taking the time to write to us, we will certainly share your feedback with our team and we are impatiently awaiting your next visit and looking forward to welcoming you back to our hotel, for a memorable stay. Thank you! Best regards, Indika DissanayakaResort Manager
by A verified traveler
Posted 9 Apr 2024 on Hotels
Comment from Hotel Management
1 May 2024 by Indika, Hotel Management
Dear Mr.Robert, Greetings from Hikka Tranz by Cinnamon! Thank you so very much for your rating. It was a pleasure to welcome you to our beautiful resort and we appreciate the rating you have given us after your recent visit. We are happy that we were able to delight you during your visit. While thanking you for taking the time to write to us, we will certainly share your feedback with our team and we are impatiently awaiting your next visit and looking forward to welcoming you back to our hotel, for a memorable stay. Thank you! Best regards, Indika DissanayakaResort Manager
by A verified traveler
Old, dated, tired looking hotel. Need an overhaul!
Posted 17 Feb 2024 on HotelsAvoid at all cost!
Hotel ia tired looking and Room is old, aircon is LOUD that you cant have a peaceful sleep! Gym equipment are rusty, Walkway to the room is dark and breakfast limited choice. Front desk is inefficient and security team lack initiative and worst they abused their authority ny profilitheir guest. The only plus in this hotel is the friendliness and efficency of service staff is crab shack restaurant.
Comment from Hotel Management
17 Feb 2024 by Kanistan, Hotel Management
Dear Mr. Audrey,Greetings from Hikka Tranz by Cinnamon! Thank you for your feedback. It was a pleasure to welcome you to our beautiful resort and we appreciate your comment regarding your recent visit. We are happy that we were able to delight you during your visit at Crab shack. While thanking you for taking the time to write to us, we will certainly take your comments into consideration in order to identify the areas of improvement as we strive to improve each and every day. We hope to have the privilege of welcoming you back to our hotel, for a memorable stay. Thank you! Best regards, Kanistan Ignatius
by A verified traveler
Posted 3 Dec 2023
Very friendly and helpful staff. Wonderful buffet. Beach and pools give a postcard 'tropical paradise' look.
by A verified traveler
Location great but rooms are tired and damp!
Posted 22 Mar 2020 on Hotelsby A verified traveler
Posted 5 Mar 2020 on Hotels
Staff really friendly and helpful. It’s a 4 star hotel downstairs but rooms aren’t 4 star. Comfortable but compact and dated. Lovely views from balcony. Grounds and pool area plenty of space.
Comment from Hotel Management
13 Mar 2020 by Roshani Arumendo, Hotel Management
Dear Guest,
Greetings from Hikka Tranz by Cinnamon !!!
We thank you for the heartfelt remark. We are delighted to know that you enjoyed your experience at Hikka Tranz. We will assure to share your wonderful review with our team. Whilst thanking you for sharing your positive feedback we eagerly look forward to having you with us again.
With Best Regards,
Best regards
Roshani Arumendo
