Ratings based on 2,231 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Our preferred location for years. Please keep upgrading and taking care of it.
by A verified traveler
Posted 27 Nov 2024
You're room's are horrible you should be ashamed of renting a space like that
The pool area was nice. That's it' invest some money on the room's
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by C. Morales, Hotel Management
Saludos Ivan Muchas gracias por su reseña. Nos complace saber que disfrutó de nuestras facilidades. Para nosotros es importante que nuestros huéspedes tengan la mejor experiencia en su estancia. Esperamos verle pronto.
by A verified traveler
Posted 25 Nov 2024
Awesome and kid friendly
Comment from Hotel Management
26 Nov 2024 by S. Rivera, Hotel Management
Greetings Ms. Stacey, thank you so much for sharing your feedbacks with us. We are delighted to know you had a great time staying with us. We hope to see you soon, so we can continue providing you the best experience in our vacation club.
by A verified traveler from Florida
Posted 25 Nov 2024
Dining option is necessary!
Comment from Hotel Management
26 Nov 2024 by S. Rivera, Hotel Management
Greetings, we are sorry that your experience was not up to your standards. We work hard to provide the best property possible for our guests. We will bring your review to our management team, so we can improve ourselves. Thank you very much for your feedback.
by A verified traveler
Posted 25 Nov 2024
I would of loved for the property to be all inclusive and more shopping areas
Comment from Hotel Management
26 Nov 2024 by S. Rivera, Hotel Management
Greetings Ms. Tammy A., we are sorry that your experience was not up to your standards. We work hard to provide the best property possible for our guests. We will bring your review to our management team, so we can improve ourselves. Thank you very much for your feedback.
by A verified traveler
Posted 24 Nov 2024
Mix up on parking payment, was locked out from parking twice. House cleaning was good, but for 2 days they didnt leave towels and we had to go down to the main desk to inquire.
Comment from Hotel Management
25 Nov 2024 by S. Rivera, Hotel Management
Greetings Mr. Richard, we are sorry that your experience was not up to your standards. We work hard to provide the best property possible for our guests. We will bring your review to our management team, so we can improve ourselves. Thank you very much for your feedback
by A verified traveler
Posted 24 Nov 2024
Excelent
Comment from Hotel Management
25 Nov 2024 by S. Rivera, Hotel Management
Greetings Ms. Sarah, thank you so much for sharing your feedbacks with us. We are delighted to know you had a great time staying with us. We hope to see you soon, so we can continue providing you the best experience in our vacation club.
by A verified traveler
Posted 24 Nov 2024
Staff is super kind. We were given the wrong room at check in but staff and management made it rught. We were told not to open our windows or leave balcony door open or room would become damp.
Sad :( but our bed was wet even though we didnt open any windows. The sleeping in a moist bed at the price u pay is miserable! We are on a 25 day vacation and this is a horrible experience. Pop machine broke no other options for drinks but staff again to the rescue with bottled water.
Comment from Hotel Management
24 Nov 2024 by C. Morales, Hotel Management
Greetings Michelle, we are sorry that your experience was not up to your standards. We work hard to provide the best property possible for our guests. We will bring your review to our management team, so we can improve ourselves. Thank you very much for your feedback
by A verified traveler
Posted 24 Nov 2024
Enjoyable stay. The pool area was very inviting and clean. Gym was also serviceable. Room had a balcony which was a plus. Overall enjoyable stay with lots of dining options within three miles away. The only drawback was the fee for parking. Would definitely stay here again.
Comment from Hotel Management
24 Nov 2024 by C. Morales, Hotel Management
Greeting Ms. Eve. Thank you very much for your review. We are happy that you enjoyed our service and facilities. We hope to see you soon, so we can provide you an experience that it’s up to your standards.
