Ratings based on 150 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
Everything was very good except the water pressure.
Comment from Hotel Management
17 Dec 2024 by Thalia Morla, Hotel Management
Dear Fahim,Thank you for taking the time to share your experience with us. We are pleased to know that your stay at Melina Hotel was overall very satisfactory.We are sorry about the inconvenience with the water pressure that you mentioned. We want to assure you that we are working on it and it has been resolved. We take your comment into account to make the necessary corrections.We appreciate your 5/5 rating and your valuable feedback. We look forward to having the opportunity to welcome you again in the future and offer you an even better experience.
by A verified traveler
Posted 12 Dec 2024
The hotel is really nice, the food at the restaurant was good, the only thing i didn't enjoy was the area.
Comment from Hotel Management
17 Dec 2024 by Thalia Morla, Hotel Management
Thank you for sharing your experience with us. We are glad to know that you liked the hotel and enjoyed the food at our restaurant.Regarding your comment about the area, we want to highlight that Melina Hotel is located in the heart of Higüey, a privileged and central location. From here, our guests have easy access to various nearby shops, as well as important points of interest such as the San Dionisio Church, the Altagracia Basilica and the Via Sacra, emblematic places that are part of the rich culture and history of our city. .We greatly appreciate your feedback and hope to have the opportunity to welcome you again, so that you can enjoy our location and everything that Higüey has to offer even more.
by A verified traveler
Posted 30 Nov 2024
The restaurant is amazing and probably the only reason I would stay here again. Wow. Good vibe and food. And the staff there get a 10/10. Thursday nights!
Comment from Hotel Management
2 Dec 2024 by Thalia Morla, Hotel Management
Dear Yoseph.We sincerely appreciate your comment and review. We are glad to hear that you enjoyed the restaurant, its atmosphere, the food, and the excellent service from the staff so much. We definitely strive to make Thursday nights special!We are sorry that your experience in other areas of the hotel was not entirely satisfactory. Your opinion is very valuable, and we will work to improve every aspect of our service, with the hope that on a future visit we can exceed your expectations.Thank you again for your feedback, and we look forward to the opportunity to welcome you again.
by A verified traveler
Posted 26 Nov 2024
Location was perfect
Comment from Hotel Management
2 Dec 2024 by Thalia Morla, Hotel Management
Dear Maria.Thank you very much for your excellent rating and for highlighting our location. We are glad to know that it was perfect for you and that you enjoyed your stay. It will be a pleasure to welcome you back to the Hotel Melina. You are always welcome!
by A verified traveler
Posted 30 Oct 2024
It is a new hotel good in all areas. Perfect location near everything. It is cleaned daily and the breakfast included is a plus.
Comment from Hotel Management
31 Oct 2024 by Thalia Morla, Hotel Management
Dear Hector,Thank you so much for your kind words and for rating us as "excellent." We are very happy to know that you enjoyed your stay at the Melina Hotel and that you found our location convenient for exploring the city. It is an honor to know that you liked the daily cleaning and the included breakfast, as we strive every day to offer a complete and quality experience to each of our guests.It will be a pleasure to welcome you again in the future. Thank you for choosing us!
by A verified traveler
Posted 28 Oct 2024
Ceiling noise at night and in the morning too.
Comment from Hotel Management
31 Oct 2024 by Thalia Morla, Hotel Management
Dear Andy,Thank you for your valuable review and for choosing the Melina Hotel. We sincerely apologize for the inconvenience caused by noise during your stay. We are currently undergoing a renovation on the 5th floor, which is focused on improving our service for all of our guests.We have reported your observation to the engineer in charge of the work in order to adjust the work schedule and reduce the impact on our visitors. We appreciate your understanding and patience as we work to make future stays even more pleasant.We look forward to the pleasure of hosting you again on your next visit to Higüey.
by A verified traveler
Posted 14 Oct 2024
Melina Hotel is a fantastic place to stay for anyone visiting Higüey. I highly recommend it! The breakfast was exceptional, and the staff was wonderful. The dinner options were both delicious and reasonably priced. Although I had a minor issue with the TV remote not working, it didn’t take away from the overall experience. Another bonus is the adjacent dental clinic with great doctors who are very professional—I visited and was truly impressed!
Comment from Hotel Management
15 Oct 2024 by Thalia Morla, Hotel Management
Dear Ginedy,Thank you very much for taking the time to share your experience at Melina Hotel! We are delighted to know that you enjoyed your stay and that both our breakfast and dinner options met your expectations. It is wonderful to hear that our team provided you with warm service and that you had a pleasant impression of the attached dental clinic.We are sorry for the inconvenience of experimenting with the TV remote control. We appreciate that you have pointed this out to us, as this helps us to continually improve our services. It seems that the batteries were damaged.We look forward to having the pleasure of welcoming you again on your next visit to Higüey. Thank you for recommending us and for trusting us!
by A verified traveler
Posted 20 Sep 2024 on Hotels
Comment from Hotel Management
20 Sep 2024 by Thalia Morla, Hotel Management
Gracias por su calificación, como Hotel estamos comprometidos con el buen servicio. Que tenga un feliz viaje, un honor tenerlo como huésped.
by A verified traveler
Posted 17 Sep 2024
I like it
Comment from Hotel Management
20 Sep 2024 by Thalia Morla, Hotel Management
Thank you for your rating, as a hotel we are committed to providing good service. Have a pleasant trip, it is an honor to have you as a guest.
by A verified traveler
Posted 15 Sep 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by Thalia Morla, Hotel Management
Muchas gracias por tu increíble calificación de 10/10. Nos alegra muchísimo saber que tu estancia en Melina Hotel superó tus expectativas.Esperamos tener el placer de darte la bienvenida nuevamente en el futuro cercano.¡Hasta pronto!
