Ratings based on 99 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Eve, Hotel Management
Dear Jonathan,Thank you choosing us for your recent stay and for your feedback. We thrive in offering guests exceptional service delivery, comfort, cleanliness, and fine dining. We are glad that we met your expectations on this occasion. We look forward to welcoming you again.
by A verified traveler
Posted 3 Jun 2024
Excellent hotel with clean facilities and rooftop restaurant with great breakfast selection and made to order eggs.
Comment from Hotel Management
5 Jun 2024 by Eve, Hotel Management
Dear Adithya,Thank you for your for staying with us and for your feedback. We strive to make every guest stay memorable and we are glad we were able to meet your expectations on this occasion.Looking forward to hosting you again in future.
by A verified traveler
Posted 25 Apr 2024
Always is my favorite
Comment from Hotel Management
25 Apr 2024 by Eve, Hotel Management
Dear Aden, Thank you for being your preferred choice of hotel for your accommodation and for your feedback. We strive to create a positive and memorable experience by providing exceptional services, fine dining and clean rooms. We are glad we were able to meet your expectations on this occasion. We appreciate your loyalty and we look forward to hosting you again whenever you are in Nairobi. Kind regards, Lotos inn & suites management.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
8 May 2024 by Eve, Hotel Management
Dear MM, Thank you for your feedback. We are glad that we were able to meet your expectations on this occasion. Looking forward to welcoming you once again .
by A verified traveler
Posted 14 Apr 2024 on Hotels
Comment from Hotel Management
21 Apr 2024 by Eve, Hotel Management
Dear Abdifatah, Thank you for being your preferred choice of hotel for your accommodation and for your feedback. We strive to create a positive and memorable experience by providing exceptional services, fine dining and clean rooms. We are glad we were able to meet your expectations on this occasion. Hope you choose us again whenever you are in Nairobi. Kind regards, Lotos inn & suites management.
by A verified traveler
Posted 4 Apr 2024
I didn't enjoy the food
Comment from Hotel Management
5 Apr 2024 by Eve, Hotel Management
Dear Modi, Thank you choosing us for your stay and thank you for your feedback. It is regrettable that you did not enjoy your food. If you could provide us with more information would be of help so that we improve on the same . We strive to give fine dinning and your comment is of great importance to us. Hope you give us another chance of hosting you gain in the near future
by A verified traveler
Posted 7 Dec 2023
Very clean hotel. Our room had great space with kitchen included. Room was always cleaned whenever requested. Everything has been great but can get a bit loud upstairs since there’s restaurant above.
Comment from Hotel Management
8 Mar 2024 by Eve, Hotel Management
Dear Mohamed, Thank you for your feedback . We strive to make every guest stay comfortable and we are glad we met your expectations on this occasion. Looking forward to welcoming you once again.
by A verified traveler
Posted 4 Dec 2023
Comment from Hotel Management
6 Dec 2023 by Eve, Hotel Management
Dear Gloria ,Thank you for choosing us for your recent stay. Our hotel is committed to providing guests with clean and tidy rooms, attentive service and delicious dining. Thank you for your comment, We glad that we were able to meet your expectations on this occasion. Looking forward to welcoming you once again whenever you are in Nairobi. Kind Regards, Lotos inn &suites.
by A verified traveler
Posted 8 Nov 2023 on Hotels
Comment from Hotel Management
13 Nov 2023 by Eve, Hotel Management
Thank you for you for choosing us as your preferred hotel for you accommodation. We value your feedback and we are glad that we met your expectation on this occasion. Looking forward to welcoming you again whenever you are in Nairobi. Kind Regards
by A verified traveler
Posted 16 Oct 2023 on Orbitz
The only complaints I really have is that the water is inconsistently warm to cold to hot all the time and no air conditioning. For the money was good. . Thanks.
Comment from Hotel Management
18 Oct 2023 by Eve, Hotel Management
Dear Tery ,Thank you for choosing us for your recent stay.Our hotel is committed to providing guests with clean and tidy rooms, attentive service and delicious dining. Thank you for your comment, We are going to check on the hot water and we apologize for any inconvenienced caused . Looking forward to welcoming you once again whenever you are in Nairobi.Kind Regards, Lotos inn &suites.
