Ratings based on 683 Verified Reviews
2.2 Room cleanliness
2.6 Service & staff
2.3 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from glen ellyn
Posted 25 Mar 2023
The front desk clerk was very knowledgeable and helpful. He asked if I wanted first or second floor which was great because I have a bad knee (1st floor).
The mattress was far too soft, but the room had a refrigerator and microwave along with free Wi-Fi. If you can overlook the hotel’s desperate need of refurbishment, it’s ok for a short stay.
by A verified traveler
Posted 1 Aug 2022 on Hotels
They took half an hour to come to the desk for check in. They then told me they could not find my booking. I insisted I had already paid through Hotels.com. They then found me but told me they had no non- smoking rooms. They sent me next door to their ‘sister’ hotel. They gave me a room that literally just had a bed in it.
This is the second pathetic hotel that Hotels.com has given me. I’m almost ready to ditch you guys
by A verified traveler
Posted 11 Jul 2022 on Hotels
It's a basic hotel, don't ask too much. It's convenient by its location just outside the airport.
Comment from Hotel Management
14 Jul 2022 by DESK, Hotel Management
THANK YOU
by A verified traveler
Never stay here
Posted 22 Jun 2022 on HotelsMade a reservation way in advance got there and there was nobody at the desk. Called on the phone and the very rude guy said no rooms. I stated that I had a reservation and he said all reservations are based on room availability so it's pointless to even make a reservation. Had to find a new hotel for me and my young children
Comment from Hotel Management
25 Jun 2022 by DESK, Hotel Management
THANK YOU
by A verified traveler
Eeewwww!! I paid money for this???
Posted 23 May 2022 on HotelsThe hotel ran out of rooms despite me being pre-paid and calling to tell them I would arrive around midnight. They sent me next door to Sunset Inn. Entire building was a DUMP. Smelled like cat pee in the halls. Ceiling was flaking off in chunks in my room. Cracked tub, leaking tub, holes in walls. At least there weren't bugs!
Comment from Hotel Management
12 Jun 2022 by DESK, Hotel Management
THANKS
by A verified traveler
Posted 19 May 2022 on Orbitz
This place is not honest. We reached it and they were not offering what they stated in the advertisement. They told us not to register and we can leave and not get charge. Yet, now Orbitz tells me they stated we stayed there. We actually booked another place for the same night. So we paid for two places and they stole our money.
Be careful, this is a hotel of thieves.
Comment from Hotel Management
12 Jun 2022 by DESK, Hotel Management
THANKS YOU
by A verified traveler
Posted 15 May 2022 on Orbitz
Ceiling was peeling off. Only one lamp/light. It was dark. AC really didn't work well. The place was falling apart. Needed serious maintance. Door was so tight I thought the lock was broke and was stuck in the room. I will NEVER go back
Comment from Hotel Management
17 May 2022 by DESK, Hotel Management
THANK YOU HAVE A GREAT DAY
by A verified traveler
Posted 9 May 2022
very dirty
Comment from Hotel Management
14 May 2022 by DESK, Hotel Management
THANKS
by A verified traveler
Posted 25 Apr 2022 on Hotels
Comment from Hotel Management
26 Apr 2022 by DESK, Hotel Management
THANK YOU
by A verified traveler
Posted 25 Apr 2022 on Orbitz
