Ratings based on 971 Verified Reviews
2.1 Room cleanliness
2.7 Service & staff
2.2 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,We’re truly sorry to hear about your disappointing experience. Your feedback is important to us, and we take your concerns seriously. Please reach out directly so we can address the issues you encountered and work towards a resolution. We hope to have the opportunity to make things right.Sincerely, Hotel Manager
by A verified traveler from Lauderhill
Posted 22 Oct 2024
Terrible neighborhood and terrible condition of the room/bathroom. definitely never again!!!
I have picture in case you need!
The funny story is that on the receipt it is written:" ...with this rate (259$ for two nights) you are not able to earn choice privilege points..." I should be paid to go there again. EXPEDIA should take more care of the condition of these hotels and describe also the area. Very disappointed!!!
Comment from Hotel Management
24 Oct 2024 by Hotel Manager, Hotel Management
Dear GIOVANNI,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager
by A verified traveler
Posted 13 Oct 2024
The staff was amazing as we did not have power due to the hurricane. Front office were so friendly and had many kind words during a terrible time.
Comment from Hotel Management
14 Oct 2024 by Hotel Manager, Hotel Management
Dear Billy,Thank you for your heartfelt feedback! We're so glad to hear that our staff was able to support you during such a challenging time with the hurricane. Their friendliness and kind words are what we strive for, and it’s wonderful to know they made a positive impact on your experience. We appreciate your understanding during this difficult situation and hope to welcome you back when conditions are better.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Oct 2024
It isn't very poor condition, the room wasn't cleaned and smelled smokey and like sewer. The front desk person said to contact you to get my refund there's no way I could stay in this place
Comment from Hotel Management
14 Oct 2024 by Hotel Manager, Hotel Management
Dear Susanne,We are truly sorry to hear about your experience. It’s unacceptable for a room to be in poor condition and to have unpleasant odors like smoke and sewage. Your comfort and satisfaction are our top priorities. We hope to address these issues promptly and improve for future guests. We apologize for the inconvenience.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Oct 2024
Thank you
Comment from Hotel Management
8 Oct 2024 by Hotel Manager, Hotel Management
Dear Rimon,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager
by A verified traveler
Posted 3 Oct 2024
Disappointed
Comment from Hotel Management
4 Oct 2024 by Hotel Manager, Hotel Management
Dear Saulo,Thank you for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
by A verified traveler
Posted 2 Oct 2024
Worst experience ever!
Comment from Hotel Management
3 Oct 2024 by Hotel Manager, Hotel Management
Dear Amany,Thanks for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
by A verified traveler
Posted 2 Oct 2024
Very dangerous area. Groups of people gathered on street, parking lot.
Do not book unless you are armed!
Comment from Hotel Management
3 Oct 2024 by Hotel Manager, Hotel Management
Dear Edward,Thank you for your feedback. We’re truly sorry to hear that you felt unsafe during your stay. Your safety and comfort are our top priorities, and we take your concerns seriously. We will address this situation with our team to ensure that all guests feel secure while on our property. We hope you’ll consider giving us another chance in the future for a better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 30 Sep 2024
The staff were not helpful and lacking customer service. The property was supposed to have laundry services and did not. I seen several cockroaches in our room. The ice machines and pop machines were not working. Tons of homeless people hanging out in parking lots and surrounding stores. Even seen a homeless person passed out on the sidewalk on our last morning.
Comment from Hotel Management
1 Oct 2024 by Hotel Manager, Hotel Management
Dear Jennifer,We sincerely apologize for your experience. We understand the importance of helpful staff and reliable amenities, and we’re sorry to hear that we fell short in both areas. The presence of pests and the condition of the ice and vending machines are unacceptable, and we will address these concerns immediately. Your safety and comfort are our priorities, and we take your feedback seriously. We hope to improve in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 29 Sep 2024
Scary neighborhood
Comment from Hotel Management
30 Sep 2024 by Hotel Manager, Hotel Management
Dear Amanda,We apologize for any concerns you experienced regarding the neighborhood during your stay. Your safety and comfort are very important to us, and we take your comments seriously. We appreciate your input and will review it to help improve our guests' experiences. We hope to provide you with a more positive experience in the future.Sincerely, Hotel Manager
