Ratings based on 981 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Fantastic staff. Incredibly nice and helpful. Property needs some major updates. Very worn and outdated. Room was fine. Bathroom clean.
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Shannon,We appreciate your kind words about our staff and the cleanliness of your room and bathroom. Guest feedback is valuable to us as we strive to continually improve our property for all our guests to enjoy their stay. We will certainly take your comments into consideration for future updates and enhancements to our facilities. Thank you for sharing your experience with us.
by A verified traveler
Posted 27 Oct 2024
Good place with nice breakfast
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Raymond,We're delighted to hear that you enjoyed our breakfast during your stay. Your positive feedback is truly appreciated, and we strive to provide a memorable experience for all our guests. If you have any further comments or suggestions, please feel free to contact our management team.
by A verified traveler
Posted 23 Oct 2024
Needs to
Be rehabbed. It is old and rundown. Not very clean .
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Jennifer, We appreciate your feedback and apologize for any inconvenience you experienced. Our team continually works to maintain our facilities to high standards. Your comments will be shared with the relevant departments for further evaluation. If you have any additional details to provide, please reach out to our management team directly.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello Domine, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
by A verified traveler
Posted 15 Oct 2024
Comfortable Hotel, with a New Orleans Courtyard feel. The staff was very good, friendly and responsive.
The place is well worn, but otherwise we had a good stay.
Comment from Hotel Management
18 Oct 2024 by Manager, Hotel Management
Hello Richard,We're pleased you enjoyed the New Orleans Courtyard ambiance and found our staff friendly and accommodating. We appreciate your feedback on the condition of the hotel and will take it into consideration for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.
by A verified traveler
Posted 14 Oct 2024
Nice hotel. Better breakfast needed and service
Comment from Hotel Management
17 Oct 2024 by Manager, Hotel Management
Hello Alyssa,Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for future improvements. Your satisfaction is important to us, and we hope to welcome you back for an even better experience next time!
by A verified traveler
Posted 14 Oct 2024
I picked this place because it looked to be pretty decent and was more affordable than others. I paid $150 for a king room.
My room was on the first floor and it was loud. There were people in the lobby most of the night. There was no water available only hot water from the coffee machine. My room smelled so musty and old. It was really gross, I checked in a little late and was too tired to change the room. It smelled like the ac hadn't been cleaned in years and the moisture in the room just stayed. There were random pieces of furniture that didn't match. There were pieces of dirt on the floor - I really doubt they vacuum often. I will say my bed linens were the only thing I felt were actually clean.
It would have been worth it to me to pay a little more for another spot that I knew was clean and I was comfortable in.
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Chiara, We regret to hear about your experience during your recent stay. Guest feedback is important to us, and we appreciate you sharing your concerns. We suggest reaching out to our management team directly to address any further issues or provide additional feedback for improvement. Your comfort and satisfaction are always our priorities.
by A verified traveler
Posted 7 Oct 2024
A nice inn for a short stay
Comment from Hotel Management
10 Oct 2024 by Manager, Hotel Management
Hello James,We are pleased to hear you had a pleasant stay at our inn. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 7 Oct 2024
I love this property! Clean rooms, comfy and most of all welcoming service. The employees really care for what they do as far as service was concerned and very accommodating! What I especially love to see was the employees comrade early morning, late afternoon folding towels, watering plants showing us that they really care in what they are doing and take pride in the company they work for. My sister, my little nephew and I stayed during a last minute stay during Helene Hurricane.. the power kept on flicker off during the night with several tornado warnings, but their generators kept kicking back in!! We thank God for comfort Inn during scary night in Midtown Savannah! Thanks for all you do!
Comment from Hotel Management
9 Oct 2024 by Manager, Hotel Management
Hello Elvie, We are delighted to hear about your positive experience at our property! It is our utmost priority to provide clean and comfortable rooms with exceptional service. Our dedicated team takes pride in their work and always strives to make our guests feel welcomed and cared for. We appreciate you choosing to stay with us during a challenging time and are glad our generators ensured your safety and comfort during the storm. Thank you for your kind words, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 4 Oct 2024
Heat difficult to regulate. Kleenex box empty. Bright light outside window and no way to block it out (resulting in poor night’s sleep)
Comment from Hotel Management
6 Oct 2024 by Manager, Hotel Management
Hello Mary,We appreciate your feedback on the temperature control and amenities. Our team will look into the issues mentioned to enhance our guests' experiences. Thank you for bringing this to our attention so we can address it accordingly.
