Ratings based on 533 Verified Reviews

4.1 out of 5
87% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 28 Nov 2024
Room was changed from what I booked. Bathtub was filthy in first room. Second room had front door locking issues, bedroom door did not close, no bedding on pullout couch, neither of the TVs had cable, outlets were loose and got cords hot, hallways were hard to maneuver due to construction, gym was closed. I wasn't contacted until I was on my way to check in to be told about the reservation,even though I booked this 2 and a half months prior.
2 out of 5
by A verified traveler

Posted 20 Nov 2024
The place is being renovated so totally understandable that everything is not in order, however vending machines empty, no amenities in the room..no coffee pot hair dryer or even water glasses or ice bucket. No iron and no bar to hang clothes. ATM was also inoperable. Just a bit pricey for basically nothing but a bed. Also sheets smelled old.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Nov 2024
1 out of 5
by A verified traveler

Posted 4 Nov 2024
The experience was bad from the start. We booked a family suite and when we xhecked in, we were told they dont have family suites but could give us 2 full bed for the same price. Ok, we had been driving all daybsobwe went with it. The clerk was not pleasant at all, the hotel smelled and the bathroom was dirty with mold on the walls.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Nov 2024
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Oct 2024
3 out of 5
by A verified traveler

Posted 6 Oct 2024
Stains on carpet, mold on inside of shower curtain, indoor pool was drained and unavailable to use, toilet lid was round but toilet bowl was elongated, vending machine wouldn't accept bills. Bathroom had only 1 small bar soap total to use for shower and sink. Highland needs another choice of hotels to stay at.
3 out of 5
by A verified traveler

Posted 30 Sep 2024
Rooms smelled very musty. Caulking and other small improvements would help the rooms look clean. The beds were comfortable.
4 out of 5
by A verified traveler

Posted 23 Sep 2024
Easy check in. We were on the 3rd floor with King bed. Clean rooms and quite surroundings for a restful sleep.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Sep 2024
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