Ratings based on 546 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Booked through Expedia and the property manager was not able to take care of charging what was published through Expedia. It was significantly more.
Comment from Hotel Management
18 Nov 2024 by West Point Motel, Hotel Management
Thank you for sharing your feedback. Once again, we would like to assure you that we are committed to transparency and do not mislead our customers with false rates. The rate you were charged was accurate for the room and dates you reserved.We also provided you with a confirmation letter that clearly outlined the rate, and Expedia confirmed this information as well. We regret any confusion that may have occurred and encourage guests to review booking details carefully to ensure a smooth experience.If you have any further concerns, feel free to reach out to us directly. We value your business and hope to have the opportunity to welcome you again.
by A verified traveler from Henrico
Posted 11 Nov 2024
Comfortable and convenient.
Comment from Hotel Management
18 Nov 2024 by West Point Motel, Hotel Management
Thank you for your review. We glad you had a great time, Kevin!
by A verified traveler
Posted 4 Nov 2024
Great place
Comment from Hotel Management
18 Nov 2024 by West Point Motel, Hotel Management
Thank you for your positive review, Paul! Glad you had a great time with us!
by A verified traveler from Howell
Posted 28 Oct 2024
Not much to do in the area
Comment from Hotel Management
3 Nov 2024 by West Point Motel , Hotel Management
Personally, we love it here. We are short distances away from everything in New York! We are driving distances from New York City, hikes, casinos, wineries, LEGO Land, Woodbury Commons Outlet Mall, and so much more.
by A verified traveler
Posted 25 Oct 2024
Nice place, but over priced. The area needs some more hotels.
Comment from Hotel Management
27 Oct 2024 by West Point Motel, Hotel Management
Thank you for your review of our small family business that has been serving guests since 1920s. We believe our prices are very competitive with the other hotels in the local area.
by A verified traveler
Posted 23 Oct 2024
Not worth it. Most properties there are overpriced bc there is nothing else around. Stay further out and get amenities and dining options.
Comment from Hotel Management
27 Oct 2024 by West Point Motel, Hotel Management
Thank you for your review of our small family business that has been business serving guests since 1920s. You are correct about rates. Similar to New York City, you can stay in the city at a higher cost, or you can stay outside of the city & spend hours commuting for a cheaper rate.
by A verified traveler
Posted 20 Oct 2024
Everything was great, we did however have people above us who were loud. I swear they were rolling something around. We’re loud walkers and doing all this late. Last night after 1 AM
Comment from Hotel Management
27 Oct 2024 by West Point Motel, Hotel Management
Thank you for your positive review even though you had some late night soccer players above you. We are sorry about this. We have carpet & thick concrete flooring to help prevent noise.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
27 Oct 2024 by West Point Motel, Hotel Management
Thank you for your positive review. It really helps our small family business a lot!
by A verified traveler
Posted 18 Oct 2024
The bed was excellent, the room was clean, and spacious.
Comment from Hotel Management
27 Oct 2024 by West Point Motel, Hotel Management
We are so glad you enjoyed your stay. We will definitely let our cleaners know that they're doing a great job!
by A verified traveler
Posted 11 Oct 2024
This was a great location especially for access to West Point USMA. The check in was easy, and when we added an additional room, the front desk worked it so we could have rooms next to each other. This was a great place thank you.
Comment from Hotel Management
15 Oct 2024 by West Point Motel, Hotel Management
Thank you for your kind review! We're thrilled to hear you enjoyed our convenient location near West Point and that the check-in process was easy. We're glad our front desk team could arrange the additional room next to yours to make your stay even more comfortable.We look forward to welcoming you back soon!
