Ratings based on 207 Verified Reviews
4.2 Room cleanliness
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Clean and spacious
Comment from Hotel Management
2 Dec 2024 by Minn Shin-Osaka, Hotel Management
Thank you for staying at our hotel and for taking the time to write a review. We are very pleased to hear that you were satisfied with the cleanliness and spaciousness of our rooms and that you had a pleasant stay. Your direct words and suggestions are most precious to us and are a source of encouragement for us at the hotel. We will continue our efforts to be a hotel that is loved by everyone, and we look forward to your continued patronage.We sincerely look forward to welcoming you again.
by A verified traveler
Posted 21 Nov 2024
Two iPad at the front desk, replacing live staff. It worked fine with us.
Comment from Hotel Management
22 Nov 2024 by minn十三, Hotel Management
Thank you for staying with us and sharing your experience.We are glad to hear that the iPad check-in system at the front desk worked well for you. We strive to make the check-in process convenient and efficient for all our guests.If there’s anything else we can do to improve your experience, please don’t hesitate to let us know. We hope to welcome you again in the future.
by A verified traveler from San Jose
Posted 11 Nov 2024
Proximity to Shin-Osaka station
Comment from Hotel Management
12 Nov 2024 by minn新大阪, Hotel Management
Thank you very much for choosing our accommodation and for highlighting the convenience of our location near Shin-Osaka Station! We are delighted that our proximity to the station contributed to a comfortable and convenient stay. We look forward to welcoming you again in the future.
by A verified traveler
Posted 20 Oct 2024
The room/apartment we got was not properly cleaned, floor had dirt/rubbish. We had to clean it ourselves. The bed had something crawled out (a bug). We had to disinfect the toilets and chairs as it looks like it was not cleaned. And we sprayed alcohol on the beds/bedsheets as the first night, we felt like there were bed bugs. They only provided 3 towels for the whole stay (there were 3 of us in the family). And it looked like the towels were not that clean (left-overs from the previous occupants). The only good thing for the property is its proximity to Shin-Osaka, other than that the whole experience was terrible.
Comment from Hotel Management
26 Oct 2024 by minn shin osaka, Hotel Management
Thank you for staying with us and for sharing your feedback. We sincerely apologize for the numerous inconveniences you encountered during your stay, particularly regarding the cleanliness of the room, the condition of the bed, and the insufficient provision of towels. We deeply regret that these issues affected your overall experience and that we did not meet your expectations in terms of hygiene and comfort.We are especially sorry to hear that you had to clean and disinfect the room yourself. This is certainly not the standard of service we aim to provide, and we will immediately address these concerns with our cleaning team to ensure such issues do not occur again.We truly appreciate your honest feedback and will work hard to improve our cleaning and service procedures. Once again, we apologize for the discomfort caused, and we hope you will give us another chance to provide you with a better experience in the future.
by A verified traveler
Posted 26 Aug 2024
Hotel was nice and clean. Staff very friendly. Room price affordable for location. Location central for day trips and events.
Aircon in room didnt work too well and was very loud when trying to sleep.
Room cleaning was only limited to once every 3 days.
Immediate area around hotel was dirty and felt unsafe at times. Lots of scammers at night trying to approach and lure into dodgy bars/clubs.
Comment from Hotel Management
26 Aug 2024 by Minn Juso, Hotel Management
Thank you very much for your stay at our hotel and for taking the time to write a review. We are very sorry to hear that you had an unpleasant experience with our air conditioning and the surrounding environment. We will share the points you have pointed out with our staff and work to prevent a recurrence. Your direct words and comments are most precious to us and are the source of encouragement for us at the hotel. We will continue our efforts to be a hotel that is loved by everyone, and we look forward to your continued patronage.We sincerely look forward to welcoming you again.
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by minn十三, Hotel Management
この度は当ホテルにご宿泊頂き、また口コミを投稿して頂き、誠にありがとうございました。これからもお客様に快適にお過ごしいただけるようスタッフ一同努力して参りますので、またのお越しをお待ちしております。この度はありがとうございました。
by A verified traveler
Posted 9 Aug 2024 on Hotels
Two things I'd like to add for people that would want to arrive before check-in time... they don't allow check-in time before exactly 15h00. I got there around 14h00 and they would'nt allow me to check-in. We had to wait outside because there were only two small couch and other people were also waiting to check-in. Second thing, there is not enough hook around the room so we can't hang enough cloths or towels and stuff. Overall it was a good place and near the metro station.
Comment from Hotel Management
12 Aug 2024 by minn十三, Hotel Management
Thank you for sharing your valuable feedback with us. We sincerely apologize for the inconvenience you experienced regarding the check-in process. Our standard check-in time is indeed after 3:00 PM, but we will certainly consider improving our waiting area to ensure a more comfortable experience for guests who arrive early. Additionally, we appreciate your comments about the lack of hooks in the room. Your feedback will be taken into consideration as we work on enhancing our facilities.We are glad to hear that you found the location convenient and hope to have the opportunity to welcome you again. Thank you for choosing to stay with us.
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by minn shin osaka, Hotel Management
Thank you very much for your stay at our hotel and for taking the time to write a review. We are very pleased to hear that you had a pleasant stay with us.Your direct words and suggestions are most precious to us and are a source of encouragement for us. We will continue our efforts to be a hotel that is loved by everyone, and we look forward to your continued patronage.We sincerely look forward to welcoming you again.
by A verified traveler from Denver
Posted 29 Jul 2024
I recently stayed at the Minn Shin Osaka with my family and couldn't be happier with our experience. The highlight of our stay was the family-friendly bunk bed room. The kids loved having their cozy bunk beds, which made bedtime a fun adventure rather than a chore. The room was spacious, clean, and well-designed, offering plenty of space for everyone to relax.
Comment from Hotel Management
30 Jul 2024 by minn 新大阪, Hotel Management
Thank you very much for your stay at our hotel and for taking the time to write a review. We are very pleased to hear that you had a pleasant stay with us. We would also like to thank you again for your comments on our facilities and services.Your direct words and suggestions are most precious to us and are a source of encouragement for us. We will continue our efforts to be a hotel that is loved by everyone, and we look forward to your continued patronage.We sincerely look forward to welcoming you again.
by A verified traveler
Posted 27 Jul 2024
Very helpful customer support when I needed help with the washing machine instructions! Clean, well designed rooms and very convenient location to Shin-Osaka station. Only thing to improve would be to have some luggage storage options. Other than that, excellent value!
Comment from Hotel Management
27 Jul 2024 by minn北梅田, Hotel Management
Thank you very much for your stay at our hotel and for taking the time to write a review. We are very pleased to hear that you had a pleasant stay with us. We will take your comments about the luggage storage area into consideration for the future.Your direct words and suggestions are most precious to us and are a source of encouragement for us at the hotel. We will continue our efforts to be a hotel that is loved by everyone, and we look forward to your continued patronage.We sincerely look forward to welcoming you again.
