Ratings based on 11 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
5.0 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2023
This was a spacious, comfortable and unique property in a good location. It was immaculately clean. There is a Lawson store next door and a number of good restaurants nearby. It is in walking distance to the Heian Shrine and Nanzenji Temple. Bus stops are just outside and subway stations are very close. The hotel is on a busy street, but the room is well insulated and very quiet. It has a washing machine that is supposed to also function as a dryer, but we didn’t have much luck with the dryer part. There is an enclosed balcony where you can hang clothes to dry, as well as a big closet and a pole in the bathroom. The staff was polite and competent enough in English to be helpful. Taxis had a hard time finding it and I began to use the Higashiyama Hotel across the street as a recognizable landmark.
Comment from Hotel Management
2 Aug 2024 by HOTEL MASTAY Jingumichi, Hotel Management
Thank you for choosing our hotel. We also appreciate your kind review. We are delighted that you are satisfied with the cleanliness and convenience of our hotel.We hope you will visit our hotel again when you come to Kyoto.
by A verified traveler
Posted 23 Sep 2023
First and foremost, the staff were very helpful and also spoke excellent english. Any time you are in another country, you should not take it for granted that you will have an easy time communicating, and my review would still be 5 stars without it.
Staff are able to assist with restaurant reservarions, transportation, and luggage courier services.
A short walk from the subway, transport to kyoto station and nara were simple. Short walk to multiple temples. Short walk to pontocho dining street and lots of other hreat restaurants.
Comment from Hotel Management
16 Oct 2023 by HOTEL MASTAY Jingumichi, Hotel Management
We are really pleased to hear your compliments about our staff's customer service. Encouraged by this, we will continue to improve our customer service. We look forward to welcoming you on another trip to Kyoto.
by A verified traveler
Posted 5 Jan 2020 on Wotif
We had a lovely stay at Hotel Mastay. The hotel is in a great area and has some great restaurants nearby. Only a short walk to Ginza. The room was comfortable and was so lovely to have a living/dining/bedroom and laundry. Only thing I would comment on is for the Front desk to explain how the shower works and the washing machine as this was written in Japanese
Comment from Hotel Management
5 Jan 2020 by hiroki, Hotel Management
Dear guests, thank you so much for your stay here at HOTEL MASTAY Jingumichi. We are so happy that you liked our hotel. About the shower and washer, we are sorry about that. We will make instructions of them. We sincerely appreciate your suggestion, We are looking forward to meeting you again very soon! Please have a safe trip. Warm Regards, HOTEL MASTAY Jingumichi
by A verified traveler
Posted 25 Oct 2024
居心地はよかった
食器や、調理器具が汚かった
Comment from Hotel Management
30 Oct 2024 by HOTEL MASTAY Jingumichi, Hotel Management
この度は当ホテルをご利用いただき、ありがとうございます。居心地の良さを感じていただけたとのこと、大変嬉しく存じます。しかしながら、食器や調理器具の清潔さに関してご不快な思いをおかけし、申し訳ございませんでした。今後はより徹底した清掃を心掛け、快適にお過ごしいただける環境づくりに努めてまいります。貴重なご意見をありがとうございました。
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
1 Aug 2024 by 京都ホテル 喜招邸 御所南, Hotel Management
この度は当ホテルにご宿泊いただき、誠にありがとうございました。また、4の評価を頂き、大変光栄に思います。お客様にさらにご満足いただけるよう、さらなるサービス向上を目指してまいります。
by A verified traveler
Posted 27 Feb 2024
お部屋にキッチンと乾燥機能付き洗濯機が有り、子供連れでも快適でした。
キッチンには、カラトリーセット、調理器具、電子レンジ、二口のIHクッキングヒーターも揃っていました。足を伸ばして入れるバスタブは、追い焚き機能付き。
中期、長期の滞在に適している素敵なホテルでした。
Comment from Hotel Management
2 Aug 2024 by HOTEL MASTAY Jingumichi, Hotel Management
この度は当ホテルにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございます。ご家族でのご滞在にお役立ちできたことを大変嬉しく思います。今後もより良いサービスを提供できるよう、スタッフ一同努めてまいります。またのお越しを心よりお待ち申し上げます。
by A verified traveler
Great Stay
Posted 19 Feb 2024 on HotelsVery spacious and comfortable space, well-equipped for daily life, great location
Comment from Hotel Management
2 Aug 2024 by HOTEL MASTAY Jingumichi, Hotel Management
Thank you for choosing our hotel. We are delighted to hear that you had a pleasant stay with us. We look forward to welcoming you again.
by A verified traveler
Posted 25 Sep 2023 on Hotels
Comment from Hotel Management
2 Aug 2024 by HOTEL MASTAY Jingumichi, Hotel Management
Thank you very much for choosing our hotel and for your 5-star rating. Your positive feedback is much appreciated and a great motivation for our team. We look forward to welcoming you again.
by A verified traveler
出張にもオススメ
Posted 1 Feb 2020 on Hotels出張で利用しましたが、ダイニングテーブルで快適にテレカンファレンスができ、部屋も綺麗で、とても満足しました。
Comment from Hotel Management
3 Feb 2020 by hiroki, Hotel Management
この度は当ホテルへご宿泊頂き誠にありがとうございました。お部屋に関しまして気に入って頂けたようで大変嬉しく思います。また、 当ホテルには今回お泊まりいただいたタイプとは違ったコンセプトの部屋もございますので、次回お泊まりになられる際は是非ご検討下さいませ。 またお会いできる日をスタッフ一同心よりお待ちしております。 HOTEL MASTAY 神宮道
by A verified traveler
Posted 6 Jan 2020
ロビーにトイレや喫煙所があれば尚良し
Comment from Hotel Management
27 Jan 2020 by HOTEL MASTAY 神宮道, Hotel Management
この度は当ホテルへご宿泊頂き誠にありがとうございました。高評価を頂き誠にありがとうございます。施設設備に関しての貴重なご意見ありがとうございました。またお会いできる日をスタッフ一同心よりお待ちしております。
