Ratings based on 45 Verified Reviews
4.5 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2023
by A verified traveler
Posted 16 Aug 2023
the staff is kind of rude. I understand their command of English language is limited. But the attitude can be seen through body language.
Comment from Hotel Management
19 Sep 2023 by Asahidake Onsen Hotel Deer Valley Manager, Hotel Management
Thank you very much for staying at Asahidake Onsen Hotel Deer Valley.We apologise for any inconvenience caused by the lack of English-speaking staff on duty, and thank you again for your understanding.We will continue to strive to provide hospitality from our guests' point of view.If you have the opportunity to visit Asahidake again, we would be delighted if you could use our hotel.We look forward to welcoming you next time.
by A verified traveler
Posted 1 Aug 2023
There is no elevator in the hotel, you need to carry your own luggage, and you need to move three flights of stairs by yourself. The dinner is mediocre, and the breakfast is even worse! The hotel is old! There is no air conditioning in the hotel (lobby and room)!
Comment from Hotel Management
8 Sep 2023 by Asahidake Onsen Hotel Deer Valley Manager, Hotel Management
Thank you very much for staying at Asahidake Onsen Hotel Deer Valley.We are very sorry that we failed to meet your expectations in various aspects.We are very sorry that the meals were not to your liking.We will make every effort to improve our menu so that everyone can enjoy the food.We apologize for the inconvenience regarding the elevator and air conditioning system.In recent years, the temperature sometimes rises during the daytime, and we will consider measures to deal with the heat during the summer season.We regret that it is difficult to make immediate improvements to the facilities,However, we take your comments and opinions seriously and will make every effort to improve our services.Thank you very much for taking time out of your busy schedule to write this message.Asahidake Onsen Hotel Deer Valley Manager
by A verified traveler
Posted 29 Jun 2023
Lovely stay at Deer Valley, staff were great, very friendly. Really liked that meals were served at your table - we had stayed at a few other places recently that were all buffet style. The food was very very nice, and the italian dinner focus was a nice change from several weeks of japanese food. Breakfast was a large american plate, which also included a tasty curry soup (love that about hokkaido). Onsen has a nice view of Asahidake, and it was good to have the option to also take an onsen and sauna at sister hotel Bear Monte.
Deer Valley had a calm, relaxing ambiance, would definitely stay again.
Comment from Hotel Management
8 Sep 2023 by Asahidake Onsen Hotel Deer Valley Manager, Hotel Management
Thank you very much for staying at Asahidake Onsen Hotel Deer Valley.We are very happy to receive such a high evaluation for our meals.We offer an Italian course for dinner and a one-plate breakfast with three kinds of breads and massaman curry.We use many ingredients from the suburbs of Higashikawa, grown in the subterranean waters of Asahidake,We have also taken great care in the presentation of the dishes so that they are pleasing to the eye,Your feedback is a great encouragement to our staff.We hope you will spend a relaxing time at our hotel again next time.We look forward to seeing you again.Asahidake Onsen Hotel Deer Valley Manager
by A verified traveler
Reasonable stay with areas of improvement
Posted 15 Jun 2019 on HotelsPlace was pleasant. Requested for extra pillows as pillow was too low for us but was told there wasn't. First time I ever encountered hotel with no extra pillows. They gave towels instead. Staff couldn't speak English well and had some problems conversing food restrictions. Wifi was very weak in the room despite being near the middle of the building. Stay would have been much better of the issues were rectified.
Recommended
for Everyoneby A verified traveler
Nice & Clean
Posted 27 Jul 2018Very pleasant & great place to stay. Next time will be back again.
Recommended
for Personal Eventby A verified traveler
Posted 26 Feb 2018 on Hotels
by Phyllis
Nice place if you want to be away from everything
Posted 25 Apr 2017 on HotelsNice hotel but just too far
by Julia
Posted 5 Jul 2016 on Hotels
Not recommended at all. Highly overpriced and no one speaks English (or any other language except Japanese). No WI-FI in the rooms, only in public areas. At the check out there is a "surprise": tax for using the hot spring - no one tells you before and no sign any place - plus 9000 yen for three days for a couple
Recommended
for Everyoneby A verified traveler from Vancouver
Very nice hotel and peaceful
Posted 4 Mar 2016Nice and clean hotel. Great value, especially getting breakfast and dinner included with the stay. Staff are very professional and friendly, who speak decent English. Food was good, mix of traditional Japanese and western. Wifi only in the lobby and common areas but not in rooms. Quiet and peaceful.
