Ratings based on 227 Verified Reviews
4.1 Room cleanliness
4.5 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jan 2024 on Wotif
The location is great and the snorkelling is excellent. The staff are fantastic. The resort needs some tender loving care. The gardens are well tendered, but the rest of the infrastructure needs work.
Food is a bit hit and miss but there is a Beach Bar nearby thank goodness.
Comment from Hotel Management
11 Mar 2024 by Stellix , Hotel Management
HI Renee,Appreciate your feedback as it helps to improve the standard of our services. Thank you again for choosing Hideaway Island Resort as your holiday destination and Yes, we understand about our food expenses.We are working and improving the standard of our accommodations and we doing our best for our Restaurant and Bar Services as well. Your feedback is important is on our list to work on our menu's.Thank you Kindly and looking forward to seeing you again.Tropical Regards,Stella
by A verified traveler
Posted 28 Oct 2023 on Wotif
Property is quite run down.
Had a beachfront bungalow but the stairs leading down to the beach were so overgrown with weeds they couldn't be used. It would have taken an hour to give it a tidy up and make it usable, but they just hadn't done it.
The decking of the cabin was rotten and dangerous. I stepped through the decking a couple of times and left (more) holes in it.
The water coming out of the cold tap was black and there was no hot water on the first 2 nights. Hot water was adequate on 3rd night and cold water was clear on 3rd night.
Staff were lovely and very helpful.
Food from the restaurant was good.
by A verified traveler
Posted 9 Sep 2023 on Wotif
The location is superb, the staff are very friendly and helpful and everything needed is provided. My only minor criticism is that bunk beds are not suitable twin share for seniors.
by A verified traveler
Posted 22 Jul 2023
N/A
by A verified traveler
Posted 20 Jul 2023 on Wotif
The storms and cyclones have taken a toll on the property and it is slowly returning to normal in Vanuatu time
by A verified traveler
Posted 19 Jul 2023
by A verified traveler
Posted 12 Jul 2023
by A verified traveler
Posted 12 Jul 2023
The staff at Hideaway are just lovely- so friendly and helpful and so tolerant . We stayed in the spacious family bungalows. The glass bottom boat and snorkel tour are great for familiarising your family with life on the reef and then you can explore on your own later. Only suggestion to make would be to give all visitors including day visitors even a 5 minute talk about the Marine Sanctuary and how fragile life is on the reef. Watching unmanaged kids as well as adults crush and kill coral was a bit up setting who didn’t understand the damage the were causing. Maybe mark off an area for beginners so they don’t cause further harm following cyclone with poor finning techniques on the coral. We hope to return one day- this place and beautiful staff were perfect for us and our budget
by A verified traveler
Posted 2 Jul 2023 on Wotif
The snorkelling is great and staying at the property allows you to have the reef to yourself for a couple of hours in the morning. The beach bungalow we stayed in has a great view and balcony but is old, no tv, internet available at the office but not the room and they give the first couple of days free then charge after that to use internet. One restaurant on the island, food can take a while so get orders in early and brekky costs a bit so recommend bringing some wheet bix and milk (adds up with the kids), but liked the place and the local people are lovely. There's a little shop off the island near the village which has waters, soft drink biscuits etc for better prices.
by A verified traveler
Posted 24 Jun 2023
