Ratings based on 133 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
not clean rooms smell bad. would not stay there again
Comment from Hotel Management
17 Nov 2024 by Front Desk Yamazaki, Hotel Management
Dear Guest.Thank you very much for staying at Chisun Grand Takayama.However, we regret that you had an unpleasant experience during your stay.Our hotel has a cleaning company to clean the premises, and the hotel staff also regret that we have caused you inconvenience.We will give the cleaning company who cleaned your room that day a strict warning to ensure that this does not happen again in the future.If there are any problems with your room during your stay, please feel free to contact our front desk staff, and we will take care of them.We would like to apologize again for making your stay in Takayama City unpleasant.
by A verified traveler
Posted 8 Nov 2024
Like other reviewers have said, the hotel is fine. It's in a good location, near the train station and not a bad walk to the old town.
However, it's one of those older buildings that can either have air conditioning or heat and does not have air conditioning from November to April. We were there in early November and the days were warm. Our room was on the sunny side of the building and it really heated up during the day. The building's heat was on and we were hot in the room. The area is quiet and we were able to sleep with the window open which made it somewhat bearable at night but be we chose the hotel because it advertised air conditioning which they did not have.
Comment from Hotel Management
10 Nov 2024 by Chisun Grand Takayama Iwamatsu, Hotel Management
Thank you for your stay at Chisun Grand Takayama. We are glad that you liked our hotel and location. However, we apologize for the inconvenience caused by the fact that only one of the air conditioning and heating systems can be used. As you said, we have set the whole hotel to heating from November. We are very sorry that you cannot set the temperature freely, even though it varies from day to day and time to time. It is difficult to improve this immediately due to the facilities, but the staff will do their best to ensure that you like the other aspects of our hotel. We hope you will choose us again. Thank you for writing this valuable review.
by A verified traveler
Posted 23 Oct 2024
Would have like coffee available in the room.
Comment from Hotel Management
23 Oct 2024 by Front desk: Yamazaki, Hotel Management
Thank you for staying at Chisun Grand Takayama.We appreciate that you have left a review for our hotel.There is no coffee in the rooms, but you can use the coffee machine for free from 1:00 pm to 10:00 pm in the lounge on the first floor of our hotel.There are paper cups and lids next to the coffee machine, so you can take them back to your room, so please feel free to use them.There are also tea bags for black tea and green tea next to the coffee machine, so you can drink them in your room.The tap water in our rooms is safe to drink. There is a kettle in the room, so you can use the tea bags in your room.We will do our best to satisfy our customers, so we hope you will use our hotel the next time you visit Takayama.All our staff look forward to seeing you again.
by A verified traveler
Posted 9 Aug 2024
Hotel is pricey, because it's in a touristic area. The room is pretty clean, but I was unlucky to have gotten a room that has a persistent pee smelling toilet.
There is no microwave in the room, and the little fridge is standard size. The microwave is shared and is located near the receptionist area.
There is NO laundry facility at this hotel.
The free coffee is not that great!
The staff (receptionists and room service ladies) are EXCELLENT -- very friendly and helpful.
The misty sauna is GREAT -- no towels provided. Must bring your room's towels, but the room service ladies are happy to provide you new towels next day.
The hotel is conveniently located near the Takayama Station, and like other hotels, is surrounded by many restaurants -- touristic ones. There is a BOSS SUPER MARKET nearby (1/4 mile walk), and it has a lot of stuff.
Ask the receptionist if you need a 3-prong-to-2-prong power adapter.
Comment from Hotel Management
10 Aug 2024 by Front desk: Yamazaki, Hotel Management
Thank you for using Chisun Grand Takayama.We appreciate your review.We apologize for the strange odor coming from the toilet in your room. We will share this information with the cleaning staff and strive to prevent this from happening again.All of our staff will continue to improve so that you can use our facilities comfortably.We look forward to seeing you again.Chisun Grand Takayama
by A verified traveler
Posted 20 Jul 2024
I enjoyed my stay; the room was great and had a nice view of nearby mountains. The staff were wonderful and the breakfast was great. No negatives I can think of.
Comment from Hotel Management
20 Jul 2024 by Chisun Grand Takayama yamazaki, Hotel Management
Thank you for using Chisun Grand Takayama.Your very positive reviews are an encouragement to us.All of our staff will continue to improve so that our guests can have a comfortable stay.We hope that you will use our hotel if you have the opportunity to visit Takayama City.We hope that this trip will be a wonderful memory for you.We look forward to seeing you again.Chisun Grand Takayama
by A verified traveler
Posted 21 Jun 2024
The room was ample size for 3 people
Comment from Hotel Management
22 Jun 2024 by Chisun Grand Takayama Okamoto, Hotel Management
Thank you for staying at Chisun Grand Takayama.Our hotel's convenient location and spacious rooms have been well received by many guests.We will continue to make efforts to provide a comfortable space in the future.We look forward to seeing you again.
by A verified traveler
Posted 13 Jun 2024
Short minutes from bus and train, nice staff operating and aging facility.
Comment from Hotel Management
13 Jun 2024 by Front Desk: Yamazaki, Hotel Management
Thank you for staying at Chisun Grand Takayama.We appreciate your positive review of our hotel.We hope that we were able to help you with your trip.We hope that you will come and stay with us again.We look forward to seeing you.
by A verified traveler
Posted 25 May 2024
We stayed in 2 x twin rooms for family of 4. Room size is quite decent for Japanese standards. Reasonably priced. Very near to Takayama Train Station and walking distance (5-10mins) to nearby tourist districts.
Comment from Hotel Management
25 May 2024 by Front desk: Yamazaki, Hotel Management
Thank you for choosing Chisun Grand Takayama.Thank you for giving us such a good review of our hotel.We are glad that we were able to help our customers create fond memories of their trip.We hope that you will visit Takayama City and Chisun Grand Takayama again on another occasion.We look forward to your next visit. thank you.
by A verified traveler
Posted 16 May 2024
Pretty much the best hotel we stayed during our trip in japan. A short walk from the bus station and 15 minutes walk from the tourist attraction. I would book again if we go to takayama again
Comment from Hotel Management
16 May 2024 by ChisunGrand-TAKAYAMA Okamoto, Hotel Management
Thank you very much for staying at Chisun Grand Takayama.Our hotel's convenient location and spacious rooms have been well received by many guests.We will continue to make every effort to provide a comfortable space.We look forward to your next visit.
by A verified traveler
Posted 15 May 2024 on Hotels
Comment from Hotel Management
16 May 2024 by ChisunGrand-TAKAYAMA Okamoto, Hotel Management
Thank you very much for staying at Chisun Grand Takayama.Your high evaluation is very encouraging for all of our staff.We will continue to strive to further improve our services.We look forward to your next visit.
