Ratings based on 988 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Sandy,We are delighted to hear that you had a wonderful experience during your stay with us! Please feel free to reach out if you have any further comments or if there is anything else we can assist you with.
by A verified traveler
Posted 18 Nov 2024
The place is old smell pee the mattress too many homeless around
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Andres, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team is constantly working to improve our facilities and surroundings to ensure a comfortable environment for all guests. Your comments have been shared with the appropriate departments for further review. Thank you for bringing this to our attention.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello david,We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your visit.
by A verified traveler
Posted 13 Nov 2024
The whole floor in my room was nasty and sticky and the bed sheets and covers had burn holes and nasty looking stains on them and the mattress itself and I went to office as soon as walked in my room and asked for mop to clean floor and needing new bed linens to not get the mop or even room service to clean floors the whole time I was booked for and then the microwave was broke down and the staff at desk no help as anyone else I asked for help there other then to give me room key and paperwork to sign and I paid $125 for one night and would have left if I could have canceled and could have got a refund but that was the rules for cancelling my reservation for the night.
Comment from Hotel Management
15 Nov 2024 by Manager, Hotel Management
Hello Michael, We apologize for the inconvenience you faced during your stay. Your feedback has been noted, and we will address these issues internally. We encourage guests to reach out to management directly for any unresolved concerns to ensure they are appropriately addressed.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Alvaro, We appreciate you choosing our hotel for your stay! If you have any specific feedback to share, please don't hesitate to reach out to us directly. We value your input and would love to hear more about your experience.
by A verified traveler
Posted 27 Oct 2024
No remote to tv, no microwave, no refrigerator.
Bath tub dirty. Cigarette hole in comforter, shades were broken. Graffiti on the walls.
Room 113.
Comment from Hotel Management
28 Oct 2024 by Manager, Hotel Management
Hello Kelly Iva,We appreciate your feedback and apologize for any inconveniences experienced during your stay. Our team will address these issues to ensure a more comfortable experience for future guests. If you require further assistance, please reach out to our management team directly for resolution.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Manager, Hotel Management
Hello DeontÔÇÖa,We're sorry to hear you didn't enjoy your stay. Please feel free to reach out to us directly with any feedback so we can improve our services.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Manager, Hotel Management
Hello Quamaine,We're sorry to hear that your experience did not meet your expectations. Feel free to reach out to us so we can address any specific concerns you may have. We value all feedback to improve our services for future guests.
by A verified traveler
Posted 13 Oct 2024
Had to get a new key every night. Parking was ridiculous. 18 wheeler took up almost all one row of parking. Sheets were washed but all stained.had one set of towels for each room. No cleaning available.
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Seth, We apologize for any inconvenience you experienced during your stay. We value your feedback and will address these concerns with our team for improvement. Please feel free to reach out to our management for further assistance with any unresolved issues.
by A verified traveler
Posted 12 Oct 2024
For 6 nights they never cleaned the room, they didn't give us clean towels
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Azamat, We appreciate your feedback and apologize for any inconvenience you experienced. We recommend guests to contact management directly during their stay to address any housekeeping concerns promptly. Our team strives to ensure a comfortable and enjoyable stay for all guests. Your comments will be shared with the appropriate departments for further review and improvement.
