Ratings based on 3,474 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 26 Nov 2024
False advertisement, the pool is dirty. The rooms are dirty. I book with balcony when I came in they did not give me a room with balcony. This is the worst experience of my life yeah
Comment from Hotel Management
27 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,It’s never our intention to mislead, and we regret that the cleanliness and room assignment did not meet your expectations. Your concerns about the pool and room cleanliness are being taken seriously, and we will address them with our team immediately.Please reach out to us directly so we can make things right and ensure a better experience moving forward. Thank you for bringing this to our attention.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Sophia CSR, Hotel Management
Hi Lisabeth,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
by A verified traveler
Posted 25 Nov 2024
The staff was very nice though they were so busy and understaffed, they did a great job. The carpet in my room was really gross, old and made me uncomfortable to walk on without shoes but the rest of the room and property was nice! They could definitely use an extra front desk person at least on weekends. The poor guy working was SLAMMED and doing his very best!
Comment from Hotel Management
26 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback. We’re so glad to hear that our staff made a positive impression despite being busy, and we truly appreciate your understanding of their efforts. However, we’re sorry about the condition of the carpet in your room and will address this with our housekeeping and maintenance teams. Your suggestion about adding extra front desk support on busy days is very helpful, and we’ll review to ensure smoother service. Thank you for bringing this to our attention, and we hope to welcome you back for an even better stay in the future!
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
by A verified traveler
Posted 24 Nov 2024
Honestly it was great. Peaceful and clean. Language barrier but they try. Clean room. Friendly staff
Comment from Hotel Management
26 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
by A verified traveler
Posted 22 Nov 2024
Second time staying at this location. Friendly staff, . Completely safe area ,convenient to walk to shopping mall, outlets and restaurants. I would highly recommend and will be a returning guest myself.
Comment from Hotel Management
23 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
by A verified traveler
Posted 19 Nov 2024
good
Comment from Hotel Management
20 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 18 Nov 2024
The hotel exterior appeared great and so did the lobby, which initially gave a great impression. However, the condition of the rooms was disappointing. The carpet had visible bloodstains, the bathroom wall tiles were broken, the tub was filthy, and the air vent appeared as though it hadn’t been cleaned in years.
Comment from Hotel Management
20 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.
