Ratings based on 241 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
There really nice and i really like it there i woukd stay again
by A verified traveler
Posted 31 Oct 2024
If you like an retro expereince, this motel fits the bill! If you would prefer everything looking new, this place is not for you. I love the retro feel and comfort of the drive right to the door, old time motel. Also, whenever I stop, the staff is so very friendly and helpful. Beds are comfy and I get a great night sleep every night. If my trip takes me by Heyburn and the time is right, I choose Tops Motel each time.
Comment from Hotel Management
1 Nov 2024 by Tammy, Hotel Management
Thank you for your review Brenda. We loved having you as our guest and look forward to seeing you again,Take care.
by A verified traveler
Posted 17 Sep 2024
No one in office for check in.Holes in carpet, sheets stained,one towel and one washcloth for 2 people,no way to regulate heat and air.
Comment from Hotel Management
5 Oct 2024 by Tammy, Hotel Management
Thank you for yoiur rating Judith. We appreciate your business. Take care.
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Tammy, Hotel Management
Thank you for your review, We value you as a customer and appreciate your business. Take care.
by A verified traveler from Shoreline
Posted 3 Sep 2024
They did not have any reservation under my name. No room available. I left at 10 pm to find other place.
Comment from Hotel Management
8 Sep 2024 by Tammy, Hotel Management
Sorry about your experience with us. unfortunately this sometimes happens.Thank you for your rating,we appreciate your business.
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
8 Sep 2024 by Tammy, Hotel Management
Thank you for your rating Michael,we appreciate your business.
by A verified traveler
Posted 31 Aug 2024
A lot of bed bugs. Woke up covered in bites.
Comment from Hotel Management
9 Sep 2024 by Tammy, Hotel Management
Dear Brent Otley, thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed.. Your satisfaction is of utmost importance to us, and we hope to regain your trust on a future visit. Sincerely, Tammy, Tops Motel Management.”
by A verified traveler
Posted 9 Aug 2024
I liked that it was clean, comfortable and quiet
Comment from Hotel Management
13 Aug 2024 by Tammy, Hotel Management
Thank you for your rating Pamela. It was a pleasure having you as our guest. Take care.
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
1 Aug 2024 by Tammy, Hotel Management
Thank you for your rating Ron. We appreciate your business. Take care.
by A verified traveler
Posted 31 Jul 2024
We would have loved to stay the night but no one was at the office when we arrived. We had messaged we would be in late. We had driven 18 hours. We called and rang the bell but nobody answered. We have up and went to the truck stop and slept in the car.
Comment from Hotel Management
1 Aug 2024 by Tammy, Hotel Management
Thank you for your feedback Cindy and im sorry you had a bad experience.
