Ratings based on 87 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
24 Sep 2024 by PeterNagy, Hotel Management
Dear Yevgeniy, Thank you for your review. I would like to express my sorrow that we could not meet your expectations. If you wish to share your experiences with us, so we can learn from it, our guest relation managers are at your service. Kind regards: Peter Nagy, E-commerce manager
by A verified traveler
Posted 18 Sep 2024
Staff was excellent. Food was good. Disappointed that the Thermal water was cold.
by A verified traveler
Posted 1 Sep 2024
Staff was very rude. I was waiting on line to get check in and the staff was checking in their friends first even though I was next in line. Then when I got to check in, this woman came right to the desk and the person taking care of my check in went to help her leaving me waiting some more. Bad training
Comment from Hotel Management
3 Sep 2024 by PeterNagy, Hotel Management
Dear Jaime; Thank you for your review and for staying at us. I am sorry that you were not satisfied with our services and especially that our colleagues left anything but a perfect impression behind. During the peak season check-in can be a bit lengthy and crowded, but our colleagues do everything to ease and speed up this procedure so our guests can start to enjoy our services as soon as possible. The departing rooms are constantly being cleaned up and depending on the length of the procedure they become available one by one - thus we guarantee the check-in from 3 PM. According to our record your room became available from 2:36 PM, roughly half an hour before the guaranteed time. Again, I am sorry if the check-in was not satisfactory and so profoundly affected the quality of your stay. We will keep on working to provide an excellent experience from start to finish for all of our guests. Sincerely: Peter Nagy, E-commerce manager
by A verified traveler from Bajc
Posted 5 Aug 2024
Nice, clean, perfect stuff
Comment from Hotel Management
27 Aug 2024 by PeterNagy, Hotel Management
Dear Marian; Thank you very much for your 5/5 review and for staying with us. We were thrilled to see that you had a lovely time and are grateful for your approving words about our colleagues. Be back with us soon! Kind regards: Peter Nagy, E-commerce manager
by A verified traveler
Posted 30 Jul 2024
We have to cancel our stay due ongoing construction.
P.s Not receiving warnings.
Comment from Hotel Management
1 Aug 2024 by PeterNagy, Hotel Management
Dear Gabor; Thank you for your reveiw and for choosing us. I would like to express my sorrow that you had found our communication about the renovation works insufficient. We have been listing this on Expedia and its affiliate sites since the works had been greenlit (end of April), and we also inform our guests in our pre-stay email. I am also sorry that our efforts to relocate you into our sister venue could not improve the quality of your stay. We can only hope that if you will visit us again sometimes in the future, our renewed services and lounge are will be able to encharm you and that we can improve on our current score. Sincerely: Peter Nagy, E-commerce manager
by A verified traveler
Posted 22 May 2024
by A verified traveler
Posted 2 Apr 2024
by A verified traveler from brooklyn
Posted 28 Jun 2023
The best hotel!!!
Comment from Hotel Management
4 Jul 2023 by PNagy, Hotel Management
Dear Galina; Thank you for your review and for staying at us. We are grateful for your approving words and hope to see you again soon. Best regards: Peter Nagy, E-commerce manager, Ensana Thermal Aqua
by A verified traveler
Posted 12 Jun 2023 on Hotels
Comment from Hotel Management
4 Jul 2023 by PNagy, Hotel Management
Dear Teodor; Thank you for your review and for staying at us. We hope to see you again soon. Best regards: Peter Nagy, E-commerce manager, Ensana Thermal Aqua
by A verified traveler
Posted 9 Aug 2022
The hotel is old and outdated. The couch in our suite was broken, the shower was broken. In 5 days the room was never cleaned, only towels added. Sauna is very small, no free salt room. Only dry and steam.
The personal was friendly, the location is close to the lake, walking distance to everywhere. You don’t need a car.
But we like better the Europa hotel where we stayed before for twice as less money than this time. It’s not worth it.
Comment from Hotel Management
11 Aug 2022 by PNagy, Hotel Management
Dear Val; Thank you for your review and for staying at us. We are glad that our venue's location gained your approval and are grateful for your kind words about our staff members. We are sorry that we could not meet your expectations and that the room's comfort was not to your liking. Thank you for taking the time sharing your experiences with us; these reviews help us to provide better services for our guests in the future.
Best regards:
Peter Nagy, E-commerce manager
