Ratings based on 20 Verified Reviews
3.9 Room cleanliness
2.5 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
The furniture was beat up and the carpet is disgusting. Took a plate out of the cupboard and it had been put I there without being washed (still had butter and jam on it!). All cutlery looked dirty so washed anything before I used it. Water was hot at least, heating worked fine, and bedding seemed clean, but overall the place just felt beat up and dirty unfortunately. Had issues with parking too, and the lights in the hallway never worked so had to walk up/down 3 flights of stairs in the dark, and when i message the management company they never responded. Also the front door was wide open every time I went down stairs..so a security concern. We paid for 2 nights but honestly would not have stayed a second night if I could have got my money back.
Comment from Hotel Management
12 Nov 2024 by Anchala , Hotel Management
Dear Conor,Thank you for sharing your experience. We’re genuinely sorry to hear about the multiple issues you encountered, from cleanliness to communication and security concerns. Thank you for letting us know and we hope to provide a much better experience in the future. We hope to have the opportunity to welcome you back in the future.Best regards,
by A verified traveler
Posted 22 Jun 2024
Safe and convenient
Comment from Hotel Management
25 Jun 2024 by Anchala , Hotel Management
Dear Carlin,Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel safe and convenient. Your positive comments are very much appreciated and encourage our team to continue providing excellent service. We hope to welcome you back in the near future!Best regards,
by A verified traveler
Great accommodation
Posted 15 Sep 2023 on HotelsClean,tidy, good parking and mod cons,
Comment from Hotel Management
21 Sep 2023 by Madison, Hotel Management
Dear Michael,Thank you for taking the time to leave a review of your recent stay at our accommodation. We are delighted to hear that you found our property clean, tidy, and equipped with modern conveniences.Providing a clean and comfortable environment for our guests is a top priority for us, and we're pleased that we were able to meet your expectations in this regard. Additionally, ample parking and modern amenities are important factors in ensuring a pleasant stay, and we're glad you found these aspects satisfactory.We truly value your feedback, as it helps us maintain and improve our standards. If you have any specific suggestions or if there's anything else we can do to make your future visits even better, please don't hesitate to reach out.We hope to have the pleasure of hosting you again in the future. Safe travels!Best regards,Madison
by A verified traveler
Nice apartment, attention needed
Posted 9 May 2022 on HotelsThe apartment itself was nicely decorated, spacious and tidy. On the surface it seemed clean, however when we started to get ready for bed we uncovered some nasty surprises.
There were some hairs in one of the beds, the shower runner looked like it hadn't been cleaned in a while and under the sofa bed in the living room was appalling.
The front door to the apartment block wasn't working properly so we had trouble accessing it.
The kettle didn't turn itself off, just kept boiling away, the milk provided by the property was off as seen in the picture and the hot water was just a fraction above body temperature.
To top it all off there was no bedding for the sofa bed so my son had to share with me. Although not the end of the world, it wasn't what I had paid for. I could have shared with him somewhere else for much less money.
I wouldn't recommend staying here and I certainly won't be returning.
Comment from Hotel Management
10 May 2022 by Roger Lucas, Hotel Management
Dear Rachel,
We are deeply grateful to you for giving us your time and writing this very helpful and well-detailed review. We are sorry to hear about the mentioned issues. They have all been reported to the management and every needed action in order to solve them is going to be taken. We appreciate you for helping us improve our property and we wish to be able to host you again very soon.
With best regards,
Roger Lucas
by A verified traveler
Posted 26 Apr 2022
Modern apartment, really nice in a very good & quiet neighborhood.
Comment from Hotel Management
10 May 2022 by Roger Lucas, Hotel Management
Dear Kuvie,
Thank you very much for giving us your time and writing about your experience at the Hertford Apartments. We are so happy to hear how you have loved staying there and we can't wait to be your host again very soon.
With best regards,
Roger Lucas
by A verified traveler
Hertford Apartment
Posted 9 Mar 2022 on HomeAwayApartment was very clean and nicely presented. Modern and spacious. The only complaint we had was the lack of equipment in the kitchen. The Apartment can sleep 6 people, but there were only 2 glasses and 3 wine glasses. Not enough cups or cutlery (only 1 teaspoon!)
Also, no oven tray for cooking. Also the hob was well used and worn, so we could not see what heat the rings needed to be on.
However, despite these few issues, we had an enjoyable stay and would consider staying here again.
by A verified traveler
Posted 24 Mar 2021 on Hotels
by A verified traveler
Good choice for Hertfordshire
Posted 7 Mar 2021 on HotelsVery spacious apartment
Easy check in
Comfortable and clean
Convenient with parking place
Recommended
by A verified traveler
Spacious apartment close to Hertford centre
Posted 23 Nov 2020 on HomeAwayA clean, modern and spacious place to stay - easy to get to and easy access to both Hertford and ware. Would stay there again.
by A verified traveler from Coventry
Posted 28 Oct 2020
Accommodation is absolutely beautiful! A bit expensive lol. Very decent for a family!
