Ratings based on 171 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Feb 2021
Liked the old style of the property. It was ideal for the celebration we were there for.
by A verified traveler
Great stay
Posted 16 Feb 2020 on HotelsThe hotel was very clean and staff polite,we thoroughly enjoyed our stay
Comment from Hotel Management
20 Feb 2020 by Receptionist, Hotel Management
Thank you Stacey.
by A verified traveler
Very happy
Posted 2 Jan 2020 on HotelsReally comfortable room and lovely staff at front desk. Breakfast the next day was amazing, only issue was the aircon in the room left the room to be rather hot. Overall would highly recommend for Hertford.
Comment from Hotel Management
8 Jan 2020 by Wendy Shipton, Hotel Management
Thank you so much for taking the time to leave a review.
We will look into the air con and make sure the instructions are clear.
Happy New Year!
by A verified traveler
A gem in Hertford
Posted 3 Dec 2019 on HotelsA really nice,refurbished room. Friendly service and a lovely hotel.
Comment from Hotel Management
8 Jan 2020 by Wendy Shipton, Hotel Management
Thank you so much!
by A verified traveler
Posted 17 Nov 2019
All staff were courteous and professional. Made you feel very welcome. Nothing was too much. I'm definitely coming back
Comment from Hotel Management
20 Nov 2019 by Receptionist, Hotel Management
Thank you for such a lovely reveille! It really means a lot to us.
by A verified traveler
Posted 15 Nov 2019 on Hotels
Comment from Hotel Management
20 Nov 2019 by Receptionist, Hotel Management
Thanks Andrew!
by A verified traveler
Posted 10 Nov 2019
I liked the lication and the room beubv clean anx providing tea and coffee.
I didn't like that it is not easy to park and that the restaurant was too noisy and that the check out is at 11.00 (too early) and breakfast finishes at 10.00 (too early)
Comment from Hotel Management
13 Nov 2019 by Wendy, Hotel Management
Thank you for your review.
Both good and bad feedback are very important for our business.
Kind regards
Wendy
by A verified traveler
Just too noise
Posted 4 Nov 2019 on HotelsJust way too noisy. The bar turned into a makeshift nightclub until beyond 2:00 am
Everything else was just fine. But being able to sleep is quite high up my priorities
Comment from Hotel Management
13 Nov 2019 by Wendy, Hotel Management
Dear Barry
Your feedback is invaluable to us. We try really hard to inform all guests that at weekends we have a busy bar below the Hotel. Unfortunately we failed this time.
Kind regards
Wendy
by A verified traveler
Posted 3 Nov 2019 on Hotels
Comment from Hotel Management
6 Nov 2019 by Wendy Shipton, Hotel Management
Thank you for taking the time to write us a review.
by A verified traveler from Plano
Posted 22 Oct 2019
The internet was on and off most of the time that on, as well as the Hot water. The room was vert hot and not air conditioning in the room. There was not a sheet between the comforter and the guest body, so that meant that it was no washed or change everyday. All the guest used the same comforter....
However, the room was clean and the personnel excellent.
Comment from Hotel Management
23 Oct 2019 by Wendy, Hotel Management
Thank you for your feedback.
Our WIFI has been updated along with our hot water system.
We have also installed air conditioning in some rooms.
