Ratings based on 19 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
4.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Aug 2024
The pool was very dirty kids were vomiting and peeing in the pool. Adult were walking in the 30cm pool bit with their shoes on. Management should enforce rules around pool. Such a shame that’s such a nice hotel with views but couldn’t go in the pool at all during my 7 days holiday.
Comment from Hotel Management
28 Aug 2024 by SENSEANA Team , Hotel Management
Dear Guest,Thank you for visiting SENSEANA.Kindly be reminded that all rules are known to our guests.As we take cleanliness seriously at our hotel, we take the opportunity to inform you that our pools are cleaned daily, we use automatic chemical dosing systems and regular water quality checks to ensure they remain in top condition. We appreciate your feedback and hope to welcome you back soon.Best Regards,The SENSEANA Team
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
28 Aug 2024 by SENSEANA Team, Hotel Management
Dear Guest,Thank you so much for the positive rating!We look forward to welcoming you back.Best Regards,The SENSEANA Team
by A verified traveler
The best hotel ever
Posted 8 Oct 2023 on HotelsBy far the best hotel we’ve ever stayed in. They cater to luxury level for adults and children to the same level. Vegetarian food was fantastic and always different. Would go back again and again if prices were more affordable
Comment from Hotel Management
17 Oct 2023 by Guest Relations Department., Hotel Management
Dear Guests, We thank you for taking time and sharing your honest experience here at SENSEANA Sea Side Resort & Spa. We are delighted to see how we succeed and reach our goal of offering you an unforgettable stay. Here at SENSEANA Resort, we are dedicated and working every day to keep improving and delivering the best service possible. We hope to have the pleasure of welcoming you back again soon.Kind Regards,Guest Relations Department.
by A verified traveler from beckenham
Posted 6 Sep 2023
Lovely hotel and good location
Room with private pool was worth it
by A verified traveler
Posted 2 Sep 2023 on Hotels
by A verified traveler
Posted 23 Jun 2023
Comment from Hotel Management
23 Jul 2023 by Guest Relations Department., Hotel Management
Dear Guest, Thank you for taking the time to provide feedback on your experience in our hotel.All issues raised are taken into account and will be addressed with our team.Meeting our guests’ expectations is our utmost priority and as such it is disappointing to receive negative rating. We wish that we have received this information whilst still in house, so that we would be able to improve our services and make your holiday a memorable one.We look forward to welcoming you back at SENSEANA Sea Side Resort & Spa in the future.Kind Regards, Guest Relations Department
by A verified traveler
Ruined vacation, major health issues
Posted 19 Jun 2023 on HotelsDespite being a newly constructed hotel, the overall experience fell short of expectations. Even when the construction is completed, it is difficult to consider this establishment as a true 5-star hotel, as advertised. The absence of a beachfront and the relatively small pool area were notable drawbacks. Additionally, the lack of waterfront rooms, despite their promotion, was misleading.
While there is a public beach a 10-minute walk away, the beach area directly in front of the hotel was unappealing, utilized for boat docking, and cramped between deteriorating concrete piers.
However, the most disheartening aspect was how the hotel's actions impacted our vacation negatively. We later discovered that the hotel was aware of multiple guests falling ill but failed to inform us. They only mentioned a few COVID cases as the reason for the staff wearing masks. Unfortunately, after two days, I became severely sick, spending the entire night vomiting and experiencing major diarrhea for the remainder of the trip. The hotel's lack of transparency and honesty ruined our vacation experience.
Comment from Hotel Management
27 Jun 2023 by Guest Relations Department. , Hotel Management
Dear Anonymous, Thank you for taking the time to provide feedback on your recent stay at our hotel. We sincerely apologize for the shortcoming you experienced and for not meeting your expectations as a newly constructed establishment. We understand your disappointment with the absence of a beachfront rooms, however it is physically impossible to provide or advertise a beachfront room as there is a road between the our Resort and the beach. The Public beach is just by crossing the road from hotel. In regards to the illness, after the examinations from the doctor the results showed gastroenteritis virus. We took all necessary measures in order to prevent any further spread. We apologize if this information was not communicated clearly. We deeply regret that your vacation experience was negatively impacted, and we understand the disappointment and frustration this may have caused. We appreciate your feedback and we apologize for the any distress caused.Kind regards, Guest Relations Department.
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
4 Sep 2024 by SENSEANA team , Hotel Management
Dear Guest,Thank you for positively rating your experience with us.We will be honored to welcome you back.Kind Regards,SENSEANA team
by A verified traveler
Posted 13 Jul 2024
Comment from Hotel Management
10 Aug 2024 by Guest Relations Department, Hotel Management
Dear Guest,Thank you for reviewing about our Resort.We would appreciate if we had more detailed feedback.Please contact us on guestrelations@senseanaresort.comBest Regards,Guest Relations Department
by A verified traveler
Posted 26 Jun 2024
Comment from Hotel Management
6 Jul 2024 by SENSEANA Sea Side Resort & Aquadventure, Hotel Management
Dear Guest,Thank you for positively rating your experience with us.We will be honored to welcome you back.Kind Regards,The SENSEANA Team
