Ratings based on 933 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Great place to stay. Carpets could use a good clearing but rooms overall were nice and clean. Community space is decorated nicely and close to best attractions!
Comment from Hotel Management
16 Dec 2024 by Claire, Hotel Management
Thank you for your wonderful 5/5 review! We're glad to hear you enjoyed your stay and the proximity to the top attractions. We appreciate your feedback regarding the carpets and will look into that for improvement. We're happy you found the rooms clean and the community spaces well-decorated. We look forward to welcoming you back soon!
by A verified traveler
Posted 13 Dec 2024
We checked in quick and easy. The Hotel was very clean and well maintained, Our room was spacious and clean. There was no dingy smell!
This location was close to the Venue we attended and close to a variety of restaurants This hotel served complimentary Breakfast with a large variety to select from. . We would definitely return to this location.
Comment from Hotel Management
16 Dec 2024 by Claire, Hotel Management
Thank you for your fantastic 5/5 review! We're so happy to hear that your check-in was smooth and that you enjoyed the cleanliness and spaciousness of your room. It's great to know you appreciated the variety of breakfast options and the hotel's convenient location. We would love to welcome you back on your next visit! Thank you again for your kind words!
by A verified traveler
Posted 9 Dec 2024
Wifi was a bit spotty. Great location! Make-up mirror would be appreciated!
Comment from Hotel Management
16 Dec 2024 by Claire, Hotel Management
Thank you for your great 5/5 review! We're glad to hear you enjoyed our location. We appreciate your feedback about the Wi-Fi and the make-up mirror, and we'll work on improving both for a better experience. We hope to welcome you back soon!
by A verified traveler
Posted 9 Dec 2024
Poor room selection…..the adjoining rooms
had guests with children that were noisy and running around as early as 6:00 AM
Lobby area was not as clean as other places that we have stayed
Comment from Hotel Management
16 Dec 2024 by Claire, Hotel Management
Thank you for your feedback. We're truly sorry to hear that your experience did not meet expectations. We apologize for the noise disturbance from the adjoining rooms and for any inconvenience it caused. We also appreciate your comments about the lobby cleanliness, and we'll make sure to address this with our team. Your feedback is valuable, and we hope to have the opportunity to provide a better experience on your next visit.
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Claire, Hotel Management
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a perfect experience with us. We truly appreciate your rating and look forward to welcoming you again soon!
by A verified traveler
Posted 3 Dec 2024
One of the main reasons I booked the hotel was so that i could spend a morning sleeping without needing to run around after a dog and toddler. The fire alarm went off twice the morning of our stay. When I tried to call down to the front desk to see if we needed to leave the building, I discovered that the button on my room phone that connected me to the front desk did not work. This meant that I was not able to sleep and relax but had to go down to the lobby both times.
My bedding had a stain on it and I found a hair in my bed when I first pulled the sheets back.
After going down to the lobby the second time that morning our room key would not work. When I went to the desk they asked what room I was in and instantly rescanned the key. They didn't ask me for any sort of identification or even a name the room was under. I found this to be a very unsafe practice. My daughter and I left shortly after. I will not be returning to this hotel.
Comment from Hotel Management
8 Dec 2024 by Claire, Hotel Management
Thank you for sharing your feedback. We're truly sorry to hear about the issues you experienced during your stay. We sincerely apologize for the disruption caused by the fire alarms, the malfunctioning phone, and the cleanliness concerns with your bedding. Additionally, your feedback regarding the key card process is concerning, and we will certainly address this with our team to ensure guest safety is prioritized. We understand how frustrating this must have been, especially when you were looking forward to a relaxing morning. We appreciate you bringing these matters to our attention, and we hope you will consider giving us another chance in the future.
by A verified traveler from hamilton
Posted 1 Dec 2024
Friendly staff and good amenities
Comment from Hotel Management
8 Dec 2024 by Claire, Hotel Management
Thank you for the great 4/5 review! We're glad to hear that you enjoyed our friendly staff and the amenities we offer. We appreciate your feedback and look forward to welcoming you back for another wonderful stay!
by A verified traveler from Wilmington
Posted 1 Dec 2024
Great place to stay that’s close to Hershey! The hotel is so nice and the rooms are so comfy!
Comment from Hotel Management
8 Dec 2024 by Claire, Hotel Management
Thank you for the wonderful 5/5 review! We're thrilled to hear you enjoyed your stay and found our location convenient for visiting Hershey. We're also so happy you found the hotel and rooms comfortable. We look forward to welcoming you back for another great stay!
by A verified traveler
Posted 29 Nov 2024
Breakfast is great and staff is so kind. Rooms are spacious! Very convenient to Hersheypark and area attractions. Hershey Pantry and Rotunda Brew Pub are walkable restaurants that are delicious!
Comment from Hotel Management
8 Dec 2024 by Claire, Hotel Management
Thank you for the wonderful 5/5 review! We're thrilled to hear that you enjoyed our breakfast, spacious rooms, and the kindness of our staff. It's great to know that our location was convenient for Hersheypark and nearby attractions, and that you had the chance to explore the delicious local restaurants. We can't wait to welcome you back for another fantastic stay!
by A verified traveler
Posted 26 Nov 2024
Close to Hersheypark & has an indoor pool. Good variety at breakfast
Comment from Hotel Management
8 Dec 2024 by Claire, Hotel Management
Thank you for the fantastic 5/5 review! We're so glad you enjoyed our convenient location near Hersheypark, as well as the indoor pool and breakfast variety. We appreciate your feedback and look forward to welcoming you back for another great stay!
