Ratings based on 993 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Loved my stay here! Location was great, it was only 17 minutes from my daughter's soccer tournament. I will definitely stay again!
Comment from Hotel Management
28 Nov 2024 by Michael, Hotel Management
WE are delighted to hear that we have been part of so many journeys that you've taken and we thank you for that many times over. We look forward to your future visits when in the area, our staff is always ready to welcome you. Thank you also for your loyalty and trust.
by A verified traveler
Posted 26 Nov 2024
Staff very helpful & friendly. Rooms spotless. Location great . Variety for breakfast.
Comment from Hotel Management
26 Nov 2024 by Michael, Hotel Management
It's great to know that your stay with us at Sonesta was an enjoyable as we had hoped it would be. We will be sure to share your fantastic comments with the rest of the teams and to let them know they are appreciated and a big part of a guest's experience.Looking forward to your next return.
by A verified traveler from Fairfield
Posted 9 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Michael, Hotel Management
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Also if your back in the area we would like the opportunity to have you stay and enjoy the benefits of our renovation. Stay safe and thank you for being one of our valued guests.
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Michael, Hotel Management
Thank you for choosing Sonesta, we recognize that there are a lot of hotel choices to choose from and we are proud to be one of your favorites. We appreciate you sharing your experience as it helps other travelers decide which hotels the right one for them. We look forward to welcoming you back and until then, we wish you safe travels.
by A verified traveler
Posted 2 Oct 2024
The room was dated, old furnishings dirty old carpet and stained curtains.
Comment from Hotel Management
3 Oct 2024 by Michael, Hotel Management
Thank you for sharing your feedback about this recent stay at our property. We are verysorry you were unhappy with our hotel and will keep your comments in mind while wecontinue to hard to work to improve the guest experience. We hope you’ll stay with usagain after our renovation has been completed and tell us what you think about our property. Again thank you for your business and comments, we do apologize and hope to see you again down the line...
by A verified traveler
Posted 28 Sep 2024
Peaceful and quiet!
Comment from Hotel Management
28 Sep 2024 by Michael, Hotel Management
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Michael, Hotel Management
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. The staff included will be very happy. Thank you for your comments and we wish to welcome you back to the hotel soon!
by A verified traveler
Posted 26 Sep 2024
Do not stay here! There were bugs in the cabinet around the trash. Then when I pulled back the covers there were multiple small bugs on the beg, based off of size and them jumping I believe they were fleas. This place is NOT CLEAN!
Comment from Hotel Management
26 Sep 2024 by Michael, Hotel Management
Thank you for your review about your stay. We apologize that we were not able to accommodate you at our property. If you’re in the area again please feel free to try our location again. We as a rule do not have this issue and per guests that have stayed with us in the past have enjoyed their stay.
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Michael, Hotel Management
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
by A verified traveler
Posted 21 Sep 2024
Property run down and not well maintained
Comment from Hotel Management
21 Sep 2024 by Michael, Hotel Management
"Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so that we can continue to improve.
