Ratings based on 189 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Guy at front desk was prompt at handling a plumbing problem
Comment from Hotel Management
1 Jan 2025 by Manager, Hotel Management
Hello Phyllis,We're pleased to hear that our front desk team was able to promptly assist you with the plumbing issue you experienced. Our staff is dedicated to ensuring that all guest concerns are addressed efficiently. We appreciate your feedback and hope to welcome you back for a smoother stay in the future.
by A verified traveler
Posted 12 Nov 2024
I wasn't a fan of what I saw. We checked out the same day we checked in.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Catherine, We're sorry to hear about your experience. We appreciate your feedback and will share it with our team for improvement. Thank you for bringing this to our attention.
by A verified traveler from Huntsville
Posted 20 Oct 2024
Needed updating.
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello Lisa, Thank you for sharing your feedback with us. We appreciate your input and will take it into consideration for future improvements to enhance our guests' experience. If you have any further comments or concerns, please don't hesitate to reach out to our management team. Your satisfaction is important to us.
by A verified traveler
Posted 18 Oct 2024
It was convenient to everything I needed to do.
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Anthony,We are pleased to hear that our hotel's location was convenient for your needs. If you have any further feedback or suggestions, please feel free to contact our management team directly.
by A verified traveler
Posted 9 Sep 2024
The lady at check in was very nice as well gentleman at check out. The issues that I had was we had three rooms on reservation and was charged deposit at time of check in and promised deposit upon departure and still have not received this back on my card. One of the rooms had no shower curtain or hot water but when reported they was quick about this. I would probably not stay here again, but for some it may be ideal! The breakfast does not have a great selection either! The coffee is like water too!
Comment from Hotel Management
10 Sep 2024 by Manager, Hotel Management
Hello Leslie, We appreciate your feedback on the check-in and check-out staff, as well as the prompt attention to the issues faced. Rest assured, your comments on the room concerns and breakfast selection will be shared with the management for their review and consideration. Thank you for taking the time to review your stay with us.
by A verified traveler
Posted 14 Jul 2024
Comment from Hotel Management
5 Aug 2024 by Manager, Hotel Management
Hello Jennifer, We appreciate you choosing our hotel for your stay. Should you have any feedback to share, please reach out to us so we can address any concerns and improve our services. We hope to welcome you back in the future for a better experience.
by A verified traveler from Bedford
Posted 13 Jul 2024
I had to fix the toilet twice; I killed a bug in the bathtub, our key cards stopped working after the first night; the remote controls are not functioning and have no clear instructions as to which buttons work and which do not. It would be great customer service to place 2 water bottles in the room to use with the coffee pot or for someone to take medicine. There is no water served at the continental breakfast. Thankfully we could walk to the Sonic.
Comment from Hotel Management
13 Jul 2024 by Manager, Hotel Management
Hello Beth,We value your feedback and apologize for any inconvenience faced during your stay. We appreciate your suggestions regarding customer service enhancements and will share them with our team for review. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler
The bathtub did not have a plug for taking a bath.
Posted 1 Jul 2024 on HotelsComment from Hotel Management
2 Jul 2024 by Manager, Hotel Management
Hello Nathan, We appreciate you choosing to stay with us and hope you had a pleasant experience overall. Should you have any specific feedback to share, please feel free to reach out to us directly. We value your input and strive to make improvements based on guest experiences.
by A verified traveler
Unsafe and undesirable
Posted 28 Jun 2024 on HotelsThe check in lady was not friendly and had an attitude and the room was very dingy and dirty looking. The lamp had a spider web or cob web something on it and it just felt old and not safe
Comment from Hotel Management
29 Jun 2024 by Manager, Hotel Management
Hello Margaret,Thank you for sharing your feedback with us. We appreciate your comments and will pass them along to our team for their awareness. If you have any further concerns, please feel free to reach out to our management team directly.
by A verified traveler
Posted 23 Jun 2024 on Hotels
Comment from Hotel Management
25 Jun 2024 by Manager, Hotel Management
Hello Samuel,We are happy to hear you had a positive experience at our hotel. We look forward to welcoming you back soon for another enjoyable stay!
