Ratings based on 819 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
3.3 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2024
by A verified traveler
Posted 8 Dec 2024
The beds had stains on them and very few pillows. The place stunk if cigarette smoke. We left and didn’t even stay. The lobby restroom was for employees only.
Comment from Hotel Management
14 Dec 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Nathan,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Hermitage. You expressed that the hotel had a cigarette like odor, there were stains on the beds and a few pillows along with the other concern you mentioned hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,Samantha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Carrie, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES HERMITAGE and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 24 Oct 2024
Unsafe and filthy checked out early. Do not stay here
Comment from Hotel Management
11 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Jill,Thank you for telling us about your recent visit to RED ROOF INN & SUITES HERMITAGE. I was disappointed to read that the uncleanliness concern mentioned and the issue hindered your stay. Please know that our team at Red Roof makes an effort to thoroughly clean and inspect all of our rooms, so the feedback provided is greatly appreciated, as it will help in the betterment of our hotel.Thank you for sharing your concerns and our team at Red Roof wishes you a good day.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Oct 2024
.Arrived and was told they were overbooked and could not give me a room even though i had a reservation for two days. Needless to say I will never book with red roof again
Comment from Hotel Management
28 Oct 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Carmen,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Hermitage. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. I was saddened to read that your stay fell short of your expectations due to the situation you described regarding your reservation. Please accept our sincerest apologies for the impact these issues had on your stay.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and we wish you all the best.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Oct 2024
Room not fully cleaned from previous guest. Hairs in sink, smelly unfolded blanket on shelf, room lock broken, musty smell throughout.
Comment from Hotel Management
14 Oct 2024 by Jonathan RediResponse Specialist , Hotel Management
Dear Glenn,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES HERMITAGE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for lack of cleanliness, the unpleasant odor and the broken lock which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Oct 2024
When we arrived, room that we reserved was not available as the people who were there continued to stay. Was reassigned to another room and it was smelly, bedspreads were wrinkled so bad it was not flat. The room was full of holes in the walls, one bed had half the headboard ripped off and scew sharp ends were sticking out.The bathroom had the shower curtain rod that had huge holes where it had been ripped down. Dirty town from previous occupant was still there. Tub was filthy and had marks where at some point been painted over. The door frame had been smashed in and locks just moved down. Holes with just plaster in shapes of fists.when partner went down to ask for another room there was no one available at the desk. He is handicapped and their was no elevator available.. total nightmare!!!
Comment from Hotel Management
10 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Pamela, Thank you for taking the time to share your feedback regarding your recent stay with us at the Red Roof Inn & Suites Hermitage. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Sep 2024
Absolutely disgusting, unclean, and revolting
Comment from Hotel Management
1 Oct 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Lucas,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES HERMITAGE. I am sorry that your experience did not meet your expectations prompting your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Sep 2024
by A verified traveler
Posted 16 Sep 2024 on Orbitz
Towels had been folded to hide filth. Shower was damaged, looked like for a long time. TV did not work, they could not even tell me when the cable last worked. Trying to get my money back.
