Ratings based on 808 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
3.3 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Carrie, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES HERMITAGE and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 24 Oct 2024
Unsafe and filthy checked out early. Do not stay here
Comment from Hotel Management
11 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Jill,Thank you for telling us about your recent visit to RED ROOF INN & SUITES HERMITAGE. I was disappointed to read that the uncleanliness concern mentioned and the issue hindered your stay. Please know that our team at Red Roof makes an effort to thoroughly clean and inspect all of our rooms, so the feedback provided is greatly appreciated, as it will help in the betterment of our hotel.Thank you for sharing your concerns and our team at Red Roof wishes you a good day.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Oct 2024
.Arrived and was told they were overbooked and could not give me a room even though i had a reservation for two days. Needless to say I will never book with red roof again
Comment from Hotel Management
28 Oct 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Carmen,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Hermitage. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. I was saddened to read that your stay fell short of your expectations due to the situation you described regarding your reservation. Please accept our sincerest apologies for the impact these issues had on your stay.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and we wish you all the best.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Oct 2024
Room not fully cleaned from previous guest. Hairs in sink, smelly unfolded blanket on shelf, room lock broken, musty smell throughout.
Comment from Hotel Management
14 Oct 2024 by Jonathan RediResponse Specialist , Hotel Management
Dear Glenn,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES HERMITAGE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for lack of cleanliness, the unpleasant odor and the broken lock which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Oct 2024
When we arrived, room that we reserved was not available as the people who were there continued to stay. Was reassigned to another room and it was smelly, bedspreads were wrinkled so bad it was not flat. The room was full of holes in the walls, one bed had half the headboard ripped off and scew sharp ends were sticking out.The bathroom had the shower curtain rod that had huge holes where it had been ripped down. Dirty town from previous occupant was still there. Tub was filthy and had marks where at some point been painted over. The door frame had been smashed in and locks just moved down. Holes with just plaster in shapes of fists.when partner went down to ask for another room there was no one available at the desk. He is handicapped and their was no elevator available.. total nightmare!!!
Comment from Hotel Management
10 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Pamela, Thank you for taking the time to share your feedback regarding your recent stay with us at the Red Roof Inn & Suites Hermitage. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Sep 2024
Absolutely disgusting, unclean, and revolting
Comment from Hotel Management
1 Oct 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Lucas,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES HERMITAGE. I am sorry that your experience did not meet your expectations prompting your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Sep 2024
by A verified traveler
Posted 11 Sep 2024
The building reeked of stale cigarette smoke. We opened the window on the 2nd floor to let fresh air in. Neither the phone or television worked . Both microwave and small fridge were filthy and rusty. The bottom of the shower curtain was full of black mold. It was late and we had been driving all day otherwise we would have left to find another place.
Comment from Hotel Management
14 Sep 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear David, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES HERMITAGE. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home, so I was disappointed to see that your stay became less than ideal due to the stale smell of smoke, the mold on the shower curtain and the unclean microwave and mini fridge. We value your business and would like to assure you that this is not a reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Reynold,I sincerely apologize that your stay at our RED ROOF INN & SUITES HERMITAGE didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Aug 2024
Room was disgusting. Had black mold in my hotel room and a hole in the shower.
Comment from Hotel Management
30 Aug 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Hermitage, Cody. It saddened us to read that your experience did not meet your expectations. You stated that the discoloration in the hotel and the hole in the shower hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
