Ratings based on 218 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Nice hotel with unfriendly maintenance man
Posted 19 Jul 2024 on HotelsOverall this place was fine. It is a bit odd because it is in a mall but I knew that.
But here is where our problems started. We had a few minor maintenance issues in the unit. I had booked a 3 bedroom unit but they put us in a 4 bedroom unit. Chris the maintenance guy immediately starts chastising us for using the 4th bedroom like we were trying to steal from them. Apparently we were magically supposed to know that we weren't supposed to use that bedroom.
In one of the bedrooms a light wouldn't turn off. He told us to just put the kids in there because they are always on their phones anyway. This was never fixed and we wrapped it in a towel.
He was very unconcerned about the fact that my older mom slipped on their slick and dark hallways.
We finally just had to basically push him out.
by A verified traveler
Posted 17 Jul 2024 on Hotels
The apartment was lovely however the management were not accommodating at all.
I emailed to arrange a late check in due to a delayed flight more than a week earlier and did not receive a response until I called the reception three days prior, who were then helpful to accommodate us and arrange for this, as well as a late check out seeing as we would only be arriving at 11pm.
On the day of arrival, the night staff were very helpful and assisted us to check in at 11pm, after we drove an hour and a half from Cape Town. They took their time to make sure we had everything we needed and were comfortable.
The next morning at breakfast, we waited 45 minutes to be served and when I went to reception to confirm a late check out as arranged prior to arrival, I was rudely told that this was not possible as the room needed to be prepared for the next guests, even though the necessary arrangements had been made.
We then returned to the room to find the power out, and no electricity present in the prepaid meter, so I called the reception to alert them as we needed to check out in 30 minutes but the issue was rectified 25 minutes later when I walked to reception to query why nobody had attended to the issue.
Only then were we given an extra 30 minutes to round up our stuff and check out in time.
The apartment was lovely, but the service from the day staff at reception and the management was appalling and very disappointing, which ruined the experience for us in Hermanus unfortunately.
by A verified traveler
Posted 20 May 2024
Apartment felt like home
by A verified traveler
Posted 3 Apr 2024
Close to everything you need.
by A verified traveler
Posted 14 Dec 2023
Beautiful location with a beautiful view . Walking distance to restaurants,,beach and other amenities.Amazing staff. We forgot our iPhone charger, staff provided one for our stay. We arrived early, staff allowed us to check in early(1pm).
by A verified traveler
lovely
Posted 6 Nov 2023 on HotelsWhat a lovely place. It is well-situated and has everything you need. Would recommend an aircon in the second bedroom but otherwise, it is fantastic
by A verified traveler
Posted 6 Oct 2023
Amazing location
by A verified traveler
Comfortable family stay!
Posted 31 Aug 2023 on HotelsThe housekeeping team, bed comfort and towels/ linen where a stand out at the property. Very good!
WCH is nice and central and an easy walk through the old harbour area. Really close to great coffee shops and restaurants and very easy access to beautiful seaside trails and tidal pools.
Thank you to the team for being so responsive when we had requests.
Areas to be looked at to enhance the stay:
- breakfasts were less than average, after the first morning we chose to rather eat off property,
- soaps amenities etc quality needs improvement,
- with load-shedding an ever present challenge the property needs to be further integrated into an off-grid solution. Great that at minimum a light and wifi remains functional when electricity grid goes down.
- the admin, check in and office environment needs a new home - the dining room is not the place for these.
by A verified traveler
Posted 11 Apr 2023 on Hotels
by A verified traveler
Posted 1 Mar 2022 on Hotels
